Still in a dilemma about outsourcing Call Center Services? Read these frequently asked question or else reach us to clarify.
What are the call enter working hours for PGBS?
We are available all time round the clock in every time zone.
In what all languages can I expect support?
Though our client bases mainly include English speaking people from UK and US, we also house multilingual experts who proficiently handle numerous other 30 plus global languages including French, German, Spanish, Italian, Dutch and more.
To what all businesses you serve?
We have worked with more than 200 companies. Valuing all customers equally, we work with equal commitment for large and small businesses.
How much experience do you have?
We are into business since 2013. Our contact center agents have worked on varied projects of different complexity levels and from diverse global locations.
What training process you follow in your company?
We want to make sure that our customers get maximum benefits of call center outsourcing. Each person handling our projects is well trained to handle calls of all types and overcome even the most strenuous of situations. Their accents, tones, attitude etc. are honed properly. Importantly, they are made to study and clearly understand your business, product and service details. We make use of all available sources from your end to assure that the call center agent clearly comprehends all what is needed to assure you excellent services.
Do you provide email and chat support?
Yes, we do. We also support every market available software. Agents with us are trained to use all software.
How is it assured that no call goes unattended?
During busy line occasions and non-service hours, the calls received are transmitted and recorded to voicemail. These will be responded by our agents as per the specified service agreement.
This is my first time that I am planning to outsource. So, I am bit paranoid about outsourcing call center services to India.
Well! Don’t worry. We can understand your concerns and confusions. You can make a call to us and talk with our people. They will rectify all your queries in regard of our resource pool skillsets, infrastructure, prices and turnaround time etc. Only if you are convinced, you may proceed.
What about my data confidentiality?
Data security is considered with prime significance. We take all needed steps to make sure that all your data including passwords, logins and credit card details etc. are secured. We can sign NDA and all other agreements needed. Also before recruiting people, a thorough background check is done.
Any terms and conditions related to payment
We start working only after payment is received in advance. We hold all rights to put the project on hold, suspend or even terminate the work if payments are delayed.
PGBS can be the ideal partner you are looking for. Our call center solutions are comprehensive and cost-effective. You are assured of huge profits and we also guarantee you faster turnaround time. To associate with us, mail us, call us or just fill in the form provided.