Customer Service

Call Center Outsourcing solutions and Tips – PGBS’s Blog.

How Spanish Language Can Grow Your Multilingual Call Center?

Call centers all over the world have, for a long time, catered to only one or two language segments in the market. A majority of them still operate in only one language, which is most often English. However, a vast majority of people don’t speak English. In fact, it is the third most spoken [...]

2023-10-03T04:51:23+00:00September 25th, 2023|Customer Service|

Speech Analytics: What Is It and How Does It Help Call Centers?

Despite automation and the emergence of artificial intelligence (AI), many customers prefer talking to a live customer support agent. The speech analytics market is even expected to register a CAGR of 15.61% by 2028. So, if you want to improve your customer experience, your best bet would be to use this technology in your [...]

2023-09-01T07:38:47+00:00September 1st, 2023|Customer Service|

What is Cold Calling? (Everything You Need to Know)

Cold calling is when a business contacts potential customers or clients. These calls are unsolicited, as the receiver has no previous connection to the business. Although cold calls have gained a bad reputation over the years, they are quite effective. In this article, we will give you all the information you need to get [...]

2023-09-22T08:28:57+00:00July 26th, 2023|Customer Service|

What is a do not reply email and its alternatives?

Do your email marketing campaigns use a do-not-reply email address? As a business, you might feel like this practice is beneficial. However, no-reply emails have significant drawbacks and have the potential to hurt your company's reputation. To understand the true impact of this practice on your business, we will need to learn a little [...]

2023-09-28T12:02:08+00:00July 14th, 2023|Customer Service|

Benefits of Customer Sentiment Analysis in Call Center

A business must know if its customers are satisfied with their services and products. But, it's almost pointless if collected after everything is over. So, the question is, “How do you get real-time information about a customer’s feelings regarding your product or service?” The answer, of course, is customer sentiment analysis. Customer sentiment analysis, [...]

2024-01-19T11:20:56+00:00June 30th, 2023|Customer Service|

Top 10 Must-Have Skills for Customer Service Agents

Customer service is such a thing that can either make or break a business. It is very important for an organization that deals with a fleet of customers and their issues. Hence it is not as easy as it seems to be, rather requires a good many "must-have" skills. These skills help a customer [...]

2023-07-17T11:30:19+00:00June 14th, 2023|Customer Service|

15 Signs your Business needs a Virtual Assistant

When you own a business or are an entrepreneur, it already establishes the fact that you are self-reliant and self-made. You must be having the resilience to deal with the ups and downs but what about the daily workload? Your clock allows you only 24 hours to finish the task at hand. But there [...]

2023-06-30T09:10:01+00:00April 18th, 2023|Customer Service|

List of Tasks Handled by Skilled Real Estate Virtual Assistants

Selling a property is never a cakewalk. A real estate seller is responsible for physically visiting the site as and when demanded by the clients, negotiating prices, briefing about the pros and cons of the property, and so much more. Apart from the ones mentioned above, closing a single real estate deal involves numerous [...]

2023-09-05T11:16:39+00:00March 29th, 2023|Customer Service|

What is Virtual Queueing in Call Center – A Complete Guide

Customers contacting call centers with huge calls volume and waiting for their turn can be frustrated. Long call waiting can lead to call abandonment & customer dissatisfaction Opting for a virtual queuing system in call centers can help in sorting long call waits This enables the customers to receive a call from agents when [...]

2022-07-13T10:41:56+00:00July 12th, 2022|Customer Service|

Why Live Chat Support is Must for eCommerce Business

According to the customers, live chat for e-commerce is one of the most preferred support channels. If done correctly, live chat support can reap multiple benefits, including round-the-clock support with little or no support from the physical staff. Live chat support is a key differentiator in improving customer satisfaction and increasing conversion. Continue Reading [...]

2023-01-12T10:30:39+00:00July 7th, 2022|Customer Service|

Key Difference Between Inbound and Outbound Call Centers

The world is on the path of using artificial intelligence, so businesses are also finding ways to include these automated programs via chatbots, auto-generated emails, and more to interact with their customers. But, some studies suggest differently; according to these studies conducted by the market researchers, when it comes to an exchange of words, [...]

2023-09-05T12:21:31+00:00July 6th, 2022|Customer Service|

7 Tips to Overcome Customer Service Language Barriers

While handling customer service, there are so many aspects to which one has to give enough consideration. Of them, language and communication skills play very vital roles. However, when faced with the call center language barrier, it is not only difficult but also challenging so as not to hamper the business or workflow. Things [...]

2023-07-03T10:28:53+00:00May 26th, 2022|Customer Service|

Importance of live chat support for business

Delivering exceptional customer service is the most crucial goal of every business. Research suggests that companies are primarily competing based on customer experience. A positive customer experience can bring you more customers. However, you have to have a proper effective channel to provide real-time sales assistance to your customers. Live chat customer service is the [...]

2023-04-17T09:11:29+00:00March 9th, 2022|Customer Service|

Industries which benefit from multilingual call center support

With the world becoming a global marketplace, businesses can expand boundlessly like never before. However, barriers like language need to be eliminated to take advantage of this scenario. If a customer using your product or service anywhere in the world has a problem, he can get in touch with the virtual call center in a [...]

2023-02-09T12:36:17+00:00March 8th, 2022|Customer Service|

Business Benefits of Having Bilingual Customer Service Agents

Striving hard to satisfy your customers? How can you serve your customers better? How can you retain customers? Customer Service is an integral part of every business. It is in the hands of the customer service representatives who make or break your business - in a way if they don’t speak to the customers [...]

2023-07-05T11:51:41+00:00February 16th, 2022|Customer Service|

Importance of CATI Research in Phone Survey for Collecting Better Data

The way how businesses perform market research and get meaningful insights about scenarios that affect them is rapidly evolving. This is mainly attributed to the rapid advancements of automation and AI technologies and how they are deployed in the field of market research. A part of these technological advancements is the deployment of CATI [...]

2022-11-04T05:21:44+00:00January 22nd, 2022|Customer Service|

Importance of Medical Answering Service for Hospitals

It can be called a boon! With technology having entered the healthcare sector and hospital systems, it has become easier and less tedious to administer medical aid and monitor patients in a better manner. In the context here, medical answering and related services prove to be quite essential these days. Professional answering services is [...]

2023-12-08T07:26:16+00:00December 23rd, 2021|Customer Service|

How to Find and Hire a Virtual Assistant Online (Guide)

Every small business owner will reach a point in time when they will be unable to manage all the tasks by themselves. There will be too many tasks that would be impossible to handle without working for long hours on a day-to-day basis. That’s when you know that you need to find and hire [...]

2023-04-24T11:14:13+00:00December 9th, 2021|Customer Service|

Multilingual call centers: How it boost transportation services

A steadfast communication mechanism holds the key to the success of any business today. The transportation industry has a lot more to do than getting their customers to the desired places. The leading companies across the globe are partnering with multilingual call centers to establish a strategic communication system, to keep their customers informed [...]

2023-02-20T11:48:46+00:00May 2nd, 2019|Customer Service|

Strategies to be successful with your outbound calling

In the grand scheme of things that you do to make your call center business succeed, implementing the right strategies and action plans that specifically address problems is extremely important. You may be doing them, but incorrectly. The following insights are given so that you can introspect about your business, if you are doing [...]

2023-07-26T11:50:29+00:00October 16th, 2017|Customer Service|

Tech Support Tips to Enhance Customer Support Experience

Handling technical sides of customer support is not that easy. Especially when the customers are looking for exclusively specific solutions, availing them the needed in most effective and swiftest possible manner is most of the times an uphill task. There are definitely some tech support tips and tricks that can help you to deal [...]

2023-04-17T08:52:13+00:00October 17th, 2016|Customer Service|

Inevitability of multilingual contact centers

Companies small and big rely heavily on call center service providers to grow their business. Being available to the target audience in their own native language is key to gaining favours. Innumerable benefits are there if you opt for companies that are specialized in availing multilingual call center services. In general, the pressing issue of [...]

2023-03-30T09:26:01+00:00May 20th, 2016|Customer Service|

Inbound customer service – Finest practices

Typically, Indian contact centers are fortified with great infrastructure, qualified customer support executives, sophisticated technologies, advanced tools and best security solutions. The areas of expertise spans to the entire dimensions of client support that include multi-channel support through email, chat, voice, SMS and much more, both for outbound as well as inbound customer service. [...]

2023-06-14T07:08:23+00:00April 15th, 2016|Customer Service|

Evaluating the performance of call center services

Analytics and reporting services when deployed in BPO’s help to assess the timely performance of both the service providing companies as whole and individual professionals. These reporting tools help business entrepreneurs to foresee requirements and take decisions accordingly. Some of the widely used reports and their uses are discussed here. Real time main report [...]

2023-07-27T10:19:48+00:00February 22nd, 2016|Customer Service|

Helpful Tips to Support Uninterrupted Call Connectivity

Even a single call missed is revenue wasted when it comes to inbound contact centers. Proper connectivity is an important factor for productive inbound call center services because many customers tend to part with the service providers if they don’t respond adequately. Here we will list some major factors that cause blocked call and [...]

2023-10-10T10:08:48+00:00November 20th, 2015|Customer Service|
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