Are your customers dissatisfied and your organization is lacking sales?

If your answer is yes, then outsourcing chat support services and email support services like technical help, order taking, verification and others to outsourcing company in India can help your organization. Email customer service and bpo chat support services help provide timely resolutions to all customer queries, keep them happy and satisfied thereby building loyal customer base.

Email and Chat support services

Outsource email support services to PGBS

Email support has now become the primary means of data transmission and customer relationship management. We know that your organization receive loads of emails daily and responding to each one of them is a tedious task for you. We offer you effective and reliable offshore business email support services.

Our services include

  • Order taking and fulfillment
  • Technical assistance
  • Ticketing
  • Subscriptions
  • Query resolutions
  • Marketing newsletters

Just outsource to PGBS and see how we improve your customers’ satisfaction and increase your sales. Low pricing,  real time email answering, non-intrusive and anytime, anywhere accesses are some of the advantages of outsourcing email support services to our quality outsourcing Indian Company.  Our efficient 24×7 email response services builds a brand value for your organization by balancing work throughout business & non business hours.

Our solutions have mailers ready for major events like product announcements, newsletters, brochures, thank you mails, apology mailers and more. This helps our client associate well with their customers by catering their needs constantly. Our friendly staff is very accessible for any information, anytime. We bridge the gap between the company and the customers gradually through our support. This helps in laying strong fundamentals for effective relationship management with customers. The communication within the system is facile such that customers do not experience any inconvenience. The queries, complains registered are immediately reported, verified and treated.

Outsource chat support services to PGBS

Our offshore chat support services can help your organization to turn visitors into customers. Having your customer’s real time queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

Our live chat solutions include

  • Order tracking
  • Up-Sell and Cross-Sell Programs
  • Customer retention
  • Technical assistance
  • Account Information Updates

PGBS helps to improve business efficiency in following ways:

  • We look after your customer care via chat and help you to focus on your core business competencies.
  • We provide your organization with information about your potential customers that what are they interested in so that it helps you understand what your customers are looking for.
  • All queries are answered by our professionals on a 24x7x365 days basis.
  • Our pricing model allows you to keep your costs in control.

Also read some amazing tips to improve email and web-chat customer assistance

Industries we serve include banking, finance, eCommerce, software, food, health care, travel, media, retail, telecom, real estate and more.

Why outsource to PGBS?

Outsourcing chat and email support to our team in India is a cost effective option to retain your customers. Our trained professionals and advanced technology in email and chat management will provide your customers with accurate and timely information about your products and services. Outsource to PGBS, in India and get benefited from an increase in revenue as more visitors are converted into prospects.


Contact us and avail effective customer support solutions

Our email and chat support services detect and proactively make use of every possible opportunity to increase online conversion rates.