An outbound call center services company is one in which an agent makes an outward call to customers on behalf of a business or client. Calls made from the center include those for telemarketing, sales or fund-raising as well as for contact list updating, surveys or verification services.
Outsourced outbound call center services
In a biting cold economy like today’s you need to find out efficient ways to be braced against difficult times. PGBS from India is uniquely situated to provide you with the most cost-effective and productive contact center solutions. Outsource your call center services to one of the efficient outbound outsource companies in India and see your profits grow.
Here is a list of the outbound call center services provided at PGBS in India
It is the most effective and popular marketing techniques used these days. Our telesales involves initiating tactical and construction communications with prospective customers to invoke interest in them towards your products or services. Interactions are skillfully managed to cross sell and up sell products as well. Our resources are talented to B2B and B2C telemarketing with absolute professionalism. This is one of the factors that make us a highly preferred option from among top call center outsourcing companies.
Lead Generation Services
Generating leads is the activity that involves techniques to create interest among prospects towards your services or products. It is a proven tactic used by businesses across the world. The underlying idea is to contact potential customers and cleverly convey the benefits and features of your brand, product and services to make customers interested in your provisions. Our company makes sure that we generate only quality leads that are effective for our clients. We study your product and its entire aspects meticulously before starting the lead generation process.
Appointment Setting Services
Setting an appointment is something crucial for a business. Rather than making calls to the long list of least interested decision makers, fixing appointments is highly effective. With scheduling appointments, prospects are pulled closer to you. Just let us handle all your appointment setting related requirements and you can concentrate on what actually matters more for your business. We will take care of complete appointment setting activities- scheduling, rescheduling, canceling and everything involved.
Conducting market research and carrying out surveys are important for a business wanting to analyze its present status, acceptance and satisfaction level of customers. The insights gained through these can help a company in making better decisions and tweak its processes for gaining more acceptance and better reputation. Experts at PGBS track data with intensely designed questionnaire and generate report perfectly showcasing the results via statistical document and graphical presentations. Our services in this regard are comprehensive, starting from the initial design to final outcomes.
Cold Calling and Sales
Many big giants started their long journey of success with cold calls. You can’t simply ignore the relevance it holds, especially if you are failing to get new customers. Over the years, we have emerged as one of the most reliable and effective outbound sales call centers as we understand how businesses actually work and the way different entities think and behave. Thus we help you with well-calculated B2B cold-calling campaigns. We focus on analyzing the situation and shrewdly pitching your products and services. Professionals’ executing cold calls are well trained and they know how to deal with objections and indifferent attitudes encountered. Before making cold calls we research thoroughly, prepare different scripts and maintain a tone that is pleasant to the concerned.
Various industries we support include
- eCommerce & Retail
- Real estate
- Healthcare and more
Benefits of our offshore outbound call center outsourcing services
We provide both inbound customer support and outbound customer support through an advanced telecommunication network, helping in the high-speed transfer of voice and data from all over the world. We, among the expert vendors in India, offer high-quality outbound BPO services at extensively lower rates. You can save a lot on operating costs, making a huge difference in your budget.
We have well-trained outbound executives who understand varied telemarketing centered concepts and implement them as required. We also handle direct sales calls which are mainly done to potential customers after lead generation. Our multilingual call centers make sure that each product and service is clearly explained to all the customers in their native languages by our outbound executives. It helps us bring accurate sales results for the clients who outsource to us.
Our experienced call center staffs in India possesses excellent communication skills which help connect immediately with the customer in an urge to serve them quality. We constantly update our company with advanced equipment, network, and technology.
With PGBS by your side, you get dedicated multichannel support on a 24x7x365 basis. All the inquiries are monitored and recorded with us for your further references. The quality of the response is monitored regularly by our managers and you can review the same on a regular basis after outsourcing to us. Rigorous training programs are organized to make sure that our outbound Indian employees are well versed in meeting your goals.
High-quality infrastructure at PGBS makes sure that the probability of system breakdowns are nearly zero and quality outsourcing service is guaranteed always. With us, you need not to be worried about any type of customer support services and can focus on your core business areas.
Contact us today for outsourcing all your outbound call center sales needs to us and increase your customer base and ROI