The relevance of exceptional quality Spanish call center services is realized owing to the fact that Hispanic community constitutes a major segment of US population. At PGBS, we have a separate team of agents who are proficient in the art of communication with the Hispanic populaces in different global locations like US, Mexico, Puerto Rico, Chile, Canada, Panama, Colombia and Bolivia etc.

Outsource Spanish call center services

Spanish Call Center Support Services

Agents with us are native Spanish speakers and they are also trained regularly. They are well acquainted with the cultural nuances which facilitates more connection with the prospects during interaction. Thus chances of gaining favours are more.

Why outsource Spanish call center services to PGBS?

As a company that considers all businesses with equal reverence, we offer our assistance not only to huge corporates but we also provide our multilingual support for small businesses at most competitive rates.

  1. Hispanic call center services

  2. We offer a wide range of answering services among which prominent ones are concisely showcased below

  3. Inbound services

  4. We have highly talent agents to deal will all types of your Spanish inbound customer support requirements. Our experts can handle online sales, reception of orders and messages, its entry, reservation, event scheduling, information gathering, setting of appointments, sales demos scheduling, answering assistance, and initiating loyalty programs etc.

  5. Outbound services

  6. We offer most professional and prompt Spanish outbound customer support that can help you in generating leads and building customer databases. You can rely on us for all your needs related to product promotions, mail follow-ups, polls, surveys, lead management, debt collection and much more. We specialize in carrying out up-selling and cross-selling marketing campaigns.

  7. Technical support

  8. We are one among those Spanish call centers that consider technical assistance provision with immense relevance. This has made us adept in offering various types of technical support for products and networks etc. We also offer remote support as well as technical assistance onsite as well as during the pre-sales and post-sales phases.

  9. Disaster recovery

  10. Outsource Hispanic call center services for disaster management to PGBS; it is one of the main areas in which we are proficient. Impact of manmade and natural disasters can be very serious and with our strategic disaster recovery plans, you can keep aside all your worries. We are equally expert in suggesting both preventive as well as curative plans; i.e. we safeguard you from potential threats and at the same time our professionals can also provide best disaster recovery services at multiple levels.

  11. Email and chat support

  12. When you outsource Hispanic call center services requirements in regard to email and chat support, we take on charge of the task understanding its complete responsibility. We revert to all the queries in most prompt, accurate and efficient manner. Our chat support includes helping the customers on your website with correct information, guiding them properly, and offering immediate solutions to their problems whenever needed. Also, marketing is done in most prudent manner.

Exclusive advantages you enjoy with PGBS Spanish contact center services

  • We possess irreplaceable virtues of experience and expertise.
  • Our company has a separate wing of trained agents.
  • You get comprehensive solutions in the Spanish language.
  • We offer best rates in the industry.
  • All needed measures are taken to assure confidentially and security of your private data.
  • Elevates growth of your business, as you save considerably on manpower, time and effort.

Want to speak about a deal? Need our assistance? Whatever it is, we would love to be in touch with you. Contact us and let us help.

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