Call center India

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Ultimate Customer Support Services

Find the ultimate solution to your needs for quality customer support services There is no doubt that at present Indian call centers are providing the best solutions for needs on customer support services by global companies. As at present, India is the most preferred country for outsourcing specific business processes due to the abundant talent [...]

2019-09-10T04:12:52+00:00November 8th, 2016|Call center|

What all multilingual call centers should consider

When your customer base expands to diverse geographical locations, understanding that people hailing from different nations may not have the same expectations from you is vital. The way they behave, their preferences and purchasing capacities fluctuates a lot depending on many factors. Coping up with this is crucial for you to sustain. One of the [...]

2019-09-10T04:13:01+00:00June 16th, 2015|All post, Call center|

Why virtual queuing in call center should not be overlooked

Virtual queuing can surely improve the services offered by you in numerous ways. This technology of holding the place of a caller in line is yet to be adopted by many call centers. Overlooking this would surely be insensible. With this technology, hold time gets eliminated. The most significant benefits availed by this are listed [...]

2019-09-10T04:13:06+00:00April 3rd, 2015|All post, Call center|

Tips for call center in the cut-throat competition – P 2

Previously we discussed some important tips that will help you to stay safe amidst of the stiff competitions currently being experienced in the call center industry. Now we put light on some more scenarios where you have to pay attention. Assure smarter scheduling Certain elements must never be overlooked when it comes to scheduling. This [...]

2019-09-10T04:13:06+00:00February 17th, 2015|All post, Call center|