Customer consciousness and orientation have been the hallmarks of retail industry since long. To cater to clients in optimum manner, PGBS has embraced contemporary advancements in technology much quicker than our peers. Today, we offer comprehensive backoffice services to the retail segment.

Digital disruptions in retail industry have surfaced fast and overhauled the face of the retail transactions to streamline customer driven processes. Obsolescent technologies have been rapidly superseded by newer interventions. Customer loyalty has become subjected to market vagaries and short-lived. The advent of inexpensive internet has empowered customers to conduct research before allying professionally with any brand.

To remain relevant, retail players have to offer tailored and intuitive services to leverage the experience quotient of consumers. The heatmap of retail segment, in future, would have to be analyzed in real time to ensure that captured data adequately reflects the churn rate, changing preferences, and newer aspirations of customers. Cloud services would be invoked to a great extent for managing, storing and handling data through connected infrastructure.

Harnessing the opportunities provided by retail industry

PGBS excels in offering customized, result oriented, and 360 degrees services for retail industry that can be utilized optimally by retail businesses of all scales.  Entire gamut of our services is directed to generate full sales pipeline for our clients by identifying and converting available opportunities.  Our team understands the requirements of clients, both from present and future perspectives, and accordingly aligns services to extract maximum leverage from retail ecosystem.


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Our expertise lies in delivering eclectic and futuristic solutions that can consolidate the entire array of your existing processes as well as cater successfully to whimsical consumers. Our cross-functional services help in seamless integration of interconnected processes to help you step up productivity and efficiency in cost competitive manner.

The dynamics of retail industry stands to receive the much-deserved facelift with our cutting-edge business process outsourcing services. We cater to the entire array of verticals ranging from warehousing, cross-country operations, brick and mortar retailing, specialty chain to e-commerce retail portals.

Key provisions from PGBS

Creative Design Services

We can unleash the full potential of your brand by giving it the much desired fillip. Our creative designers would work on your brand’s logo to reshape it for reflecting the collective sentiments of your organization’s retail base. We can complement your brand’s promotional endeavors with our innovative artwork that would promote easy remembrance of your brand when opportune moments would arise in the lives of prospects. Meticulous designing would make your brand scale heights of success with ease.

We cater to these creative designing domains:

  • Advertising Designs
  • Packaging Designs
  • Innovative Artwork
  • Promotional Material Designs

Photo Editing Services

We tweak and retouch product, catalog and service images and artworks to ensure that they are depicted in highest resolution with minutest details on your e-commerce portals. This would inspire trust in your services among potential site visitors, thus motivating them to explore your offerings for protracted period.

We cater to these photo editing domains:

Engineering Services

We offer contemporary technology underpinned CAD and CAM engineering services to help you plan and prepare estimate for new retail stores or specialty shops. Our team can create compelling 3D designs, architectural models, real life visualizations, and spectacular models to help you conceptualize and finalize construction projects.

We cater to these engineering services domains:

  • Computer aided Drafting and Detailing

Call Center Services

The extent of customer satisfaction with your brand is gauged to a great extent by the promptness and alacrity with which you resolve or troubleshoot their issues. Call Centers play an integral role in keeping you connected to customers and reactively or proactively minister to their needs. We excel in furnishing various call center services managed by affable, professionally toned, empathizing, and linguistically proficient individuals.

We cater to these engineering services domains:

Research and Analysis Services

In order to remain relevant and happening in a business where reigning trends become outdated in a matter of days, your organization has to carry out comprehensive market research and act strategically on insights available. Through our research and analytics services, we help you to craft customer oriented services to scale up your profit margins. Collection, interpretation and analysis of data through top notch information mining facilities would help your brand improve its market share in realistic and time bound manner.

We cater to these engineering services domains:

  • Marketing Research
  • Business Research

Data Entry Services

We offer an exclusive and comprehensive range of data entry services to boost your eCommerce business. Our focus is on enhancing the user experience through optimal shopping tryst. We assure you that your confidential and sensitive data would not be compromised in any manner when you opt us for your business process outsourcing services requirements.

We cater to these data entry services domains:

  • Product Catalog entry
  • Data Processing
  • Data Conversion
  • E-Commerce Data Entry

Why you should strategically ally with us?

At PGBS, we keep formulating strategies to help our clients expeditiously embrace the benefits of digital services to fast-track their journey towards exponential growth in business. We factor in the unique conditions of the clients before devising promotional strategies which results in optimum engagement of customers, better market reputation, and higher revenues.

PGBS has truly lived up to our expectations by delivering efficient and cost competitive services that has helped us gain competitive advantage in the niche market. Their staff is experienced, proficient and customer conscious.

Manager, Australia

PGBS has given us a truly refreshing experience. We would cherish the privilege of working with their efficient team in future also.

CEO, Construction Company In Singapore

Top reasons why you should pose your trust on our outsourcing services provisions include:

  • Excellence in providing cutting edge and tailored solutions across retail industry verticals
  • Significant experience in servicing clients hailing from variegated retail backgrounds
  • Cost competitive services customizable to client’s budgetary allocations
  • Lowest turnaround time in the industry
  • Adherence to committed deadlines
  • Seasoned professionals conversant with contemporary technological usage
  • Round the clock services across all time zones and service stations
  • Functional experience in cross-domain specializations in different retail ecosystems
  • Repository of cutting edge resource base and state of the art infrastructure
  • Scalable, reliable, portable, and efficient services that can be ratcheted up and down as per clients’ needs
  • Non-Disclosure Agreement signed to maintain the safety and confidentiality of client’s sensitive and classified information
  • Exclusive Project Managers assigned to take care of each individual project
  • Robust analytics that capture and reflect data in real time for strategic decision making
  • Streamlining of vendor management for optimum transactional convenience
  • Conformance to international standards organization dictates for top notch quality
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