ProGlobalBusinessSolutions helps in increasing global customer base and developing customer satisfaction by offering bilingual and multilingual call center services through our experienced call center agents who are able to speak your customer’s language.

Multilingual call center services we provide

Our outsourcing service delivery partner centers in Philippines also help us in providing your customers with their desired language support at cost-effective pricing.

At PGBS, we understand the complexity and diverse needs your business requires in serving a global customer. Our expert’s diverse experience in various niche and educational background creates a collective pool of talents who are always ready to answer all your calls 24/7 on your behalf, maintaining any protocol as per your organization’s policy.

In our bilingual call center, we are focused to give you quality tailor-made contact center support to meet your specific business needs with the most competitive prices if you are targeting customers from specific part of the world. 

List of Languages We Provide Support

We among the professional multilingual call centers in India provides customer support in various languages including European languages such as

  • Latvian (Latviešu valoda)
  • Turkish (Türk)
  • Hungarian (Magyar)
  • Vietnamese (Tiếng Việt)
  • Czech (čeština)
  • Bulgarian (български)
  • Korean (한국어)

Are you looking for any other specific language which we did not list above? Ask Us Now.

Who can avail our multi language customer support?

We offer efficient multilingual call answering support to meet the evolving needs of any type of business regardless of the size and the work it does.

  • Small Business: We provide flexible small business multi language call answering solutions that handle the calls in a professional manner as requested by the domestic and international customers at cost-competitive rates.
  • Large Business: For large businesses, our multi language call answering support mainly focus on improving the efficiency of the staffs while reducing human resource costs.
  • Startups: For startups, we ensure to answer all the calls while transferring important calls directly to you. This allows clients to focus more on building core competencies and revenues.
  • Entrepreneurs: Our services can help entrepreneurs by offering 24/7 availability for receiving calls, updating status, scheduling appointments, taking orders, etc.

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Benefits of outsourcing multilingual call center services requirement to us

The challenge for all companies is to find new customer-centric native language speaking solutions in India to stay ahead of the competition by offering an extended range of languages and at the same time while keeping cost reasonable. We have a considerable number of expert bilingual agents, also referred to as contact center agents, who are proficient in foreign languages other than English and can deliver world-class 24-hour customer service to your clients.

Our multilingual call center that specializes in delivering after-hours answering support which helps to boost your business across the globe by cutting the cost of expensive operations. We provide multi-channel customer support and omnichannel customer support in order to make sure that your customers from across the globe are heard and supported on time. Some of the major benefits are

  • Professionally Interacting Bilingual Agents: Bilingual call center agents deployed by us know contact center best practices and they have great communication skill, experience, in-depth understanding of services, and technical awareness. We offer reasonable pricing as well.
  • Comprehensive Technical Support: Our analytics and market research tools are sophisticated and they can help you gain a competitive edge. Our multi language speaking representatives and offer remote call monitoring for added advantage.
  • Extensive Experience: We employ the best multilingual customer service vendors who help our  clients to expand the outreach of their businesses. With our contact center services, we provide quality assurance to our customers and we are experienced enough to meet our clients’ expectations.
  • Round the Clock Support: Our 24/7 answering services can be leveraged by clients all-round the year. Your customers’ queries would be handled during holidays or on weekends uninterruptedly. We have also created a dedicated call center FAQs section for quick support.
  • Advanced and Contemporary Technology: We use the latest data and voice communication systems, which allows us to deliver professional, efficient, and dependable services throughout the year.
  • Best in Class Services: We offer superlative customer support services by following a proven quality assurance process based on internationally accepted standards. We value call center security and have stringent data security policies in place.
  • Optimum Customer Satisfaction: We offer extensive training to enhance the communicational skills of our inbound support agents. Customers’ problems are attended to on a priority basis and queries are answered without delay. This in turn boosts brand awareness and improves loyalty.
  • Cost Competitive Services: With our cost-efficient support, you can reduce your customer care expenses significantly. We design customized packages for every client and aim for a smooth transition process throughout the entire project lifecycle, ensuring a smoother process flow.

Industries we support

Case Studies

Inbound Technical Support Case Study

Outbound Lead Generation Case Study

Multilingual Telemarketing Services Case Study

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Our Multilingual Call Center Services FAQ’s

 

Well, there is no fixed number. It depends on multiple factors including the industry-type, the level of product/service sophistication, and a company’s sales process. It would also depend on whether you are engaging employees to do inbound calling or outbound calling. When low-end outbound calls are involved, as many as 15 calls per hour can be made whereas in case of high-end outbound calls, just 2 calls per hour may be accommodated. For inbound calls as well, the same theory holds good. For example, if an executive need to handle simple tasks such as resetting of passwords, he may handle 10 calls every hour. On the other hand, if he /she needs to address inquiries related to 401K mutual fund, he/she might end up handling just 2 calls per hour.

Well, this is already explained in the previous answer. This will typically depend on the type of queries that an executive needs to handle.

PGBS puts strong emphasis on delivering the highest level of customer service. We appoint executives who can communicate with you in your preferred languages. We also have teams of call center executives who are specially trained to deliver customer support in more than 30 international languages. Our multilingual customer support service is what sets us apart from the crowd.

Yes. Definitely. We follow a transparent approach in all our operations. We maintain call log reports and share them with our clients on a weekly basis. We also keep every call recorded for quality-check and improvement purpose and to determine the training needs of our employees. So we can readily hand over the call recordings to our clients whenever they demand.

Data security is one of our critical policies and sincere commitments. We have a strong data security infrastructure in place, which helps us to safeguard our clients’ confidential information at all costs. We have never suffered any data breach incident, so you can remain confident about the fact that your data is always safe in our hands.

No. Certainly not. You can hire even one agent to serve your customers. We have the capacity to serve you with big teams as well. Let us know what your requirements are, and we would be happy to assign you the required number of executives.

We accept all major credit and debit cards. We also accept payments through PayPal, NetBanking, Skrill, etc.

No we wont provide interpreter services.

Client Testimonials

“My organization had been expanding to offshore locations and we were interested in providing call center services for engaging with prospects in their native dialects. We were uncertain about the best firm for outsourcing call centers overseas and relied on PGBS. PGBS surpassed our expectations with best in class support, technological expedients, and efficient team.”

VP, Online eCommerce Store in Singapore

“We were actively searching for a call center company that would offer continuous support to answer in Spanish language. We had tried a few firms but the professionals’ tone and accent were not compatible with Spanish native speakers. This was taking its toll on our business’s prospects. However, PGBS bailed us out of this predicament by offering native Spanish answering agents”

Manager, Insurance Company In Malaysia

“Exceptional diverse language support provided by PGBS. Highly commendable. Thank you guys!”

Sammy Joe, Business Owner, US

“Awesome support people. I feel that your multilingual service is one of the best in the market. Keep up the good work!”

Ayesha J, UAE
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Contact us with your requirements and avail custom quote

If you are searching for a multilingual call center services provider to offer foreign language support, look no further than PGBS. We act as your virtual answering call center for your business needs.

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