Technical Support Services2022-03-29T11:00:59+00:00
Outsourcing technical help-desk is no further looked as a temporary cost-cutting option, in fact, now the focus is shifting to long-term competitive gain. By providing effective online support services, PGBS drastically reduces costs of operation while driving for new revenues, improving process efficiency and optimizing the use of resources. With our outsourcing technical support services in India, you have the flexibility to concentrate on your core businesses.
Technical support customer services
We are available 24/7 and are backed by qualified professional engineers having an immense technical knowledge and extensive experience in dealing with the most intricate of customer queries. Each executive with us has successfully passed strict selection processes and hence is highly capable. The tech support agent is subjected to the minimum a month of the training program for developing his customer service skills and refining the technical knowledge he possesses. During the training process, he is acquainted with client requirements, features of products, business rules escalation processes, reporting systems and everything involved.
Online technical support services
PGBS in India upgrades and provides your customers with comprehensive technical solutions while keeping pace with the advanced technology without compromising on the work quality. We pay attention to the customer care post-sale service and also ensure that our hired resources are highly skilled, experienced, and certified to provide the required technical support. We work 24x7x365 to offer accurate solutions regarding all your queries. In addition to this, we also provide the daily status report from day one which helps organizations to stay ahead in the competitive industry, thus being the most reliable outsourcing partner in India.
Our techies at the contact center are well versed with the latest technologies. Any call coming in for query initially determines the resolution required. This is immediately identified and sorted out. We, an expert call center service provider in India capable of offering flawless help-desk solutions on the phone as our process understanding and the receiving communication signals are crystal clear. Immediate tips and solutions for any problems are shared with the customers without wasting their time. We make sure the customer query is resolved as soon as possible. If the query is intense and time consuming then return troubleshooting tips are resent on the phone.
Our staff in the call center regularly maintains the troubleshooting tips for customers. At frequent intervals, customers are also emailed the latest updates.
Remote computer dial-in assistance
If for some reason, phone customer care system does not resolve your problem then we have the ability to remotely access the customer’s system. Here the help can be provided through both voice & nonvoice methods by our staff.
Web based issue tracking
Here the customer can submit their technical query into the database. This way they can have a record of actions taken in order to resolve the issue. Our CRM provides for real-time updating of data and of queries which come in. All the tickets are maintained & updated regularly & backed up as historical data. We do everything possible to assure that, our outsourcing company in India never makes any client repent.
Our technical helpdesk service provisions
At PGBS, you get complete and comprehensive technical support services, all-time round the clock. Regardless of the business segments, we excel in offering matchless class of online technical support. Whatever technical helpdesk, needs you to have, we can cater to your requirements excellently with our efficient services and strict processes.
Support services we provide includes
Troubleshooting as well as problem-solving
Assistance for installation
Assistance for warranty
Support for desktop
Managed technical support
Assistance for network
Remote network and server services
Assistance for remote infrastructure.
Enterprise technical support
Support for application
Management of knowledge
Support for reporting and decision
Support for software
We provide tech support solutions across various levels including