Market research is any organized effort to gather information about markets or customers. Now day’s companies are following right strategy of finally listening to their consumers rather than being presumptive. PGBS’s, CATI market research services are dedicated to delivering quality performance by matching the right need with the correct solution. We, your perfect outsourcing partner relate with your clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses. Our CATI outsourcing services in India are provided in more than 30 plus languages to help cover the global customer base.

Computer-assisted telephone interviewing is a telephone surveying technique in which our interviewer follows a script provided by a software application. Computer-Aided Telephone Interviewing or CATI Services from PGBS assures speed, accuracy, reliable data collection and an efficient telephonic interview through automated software.

CATI Services

CATI market research services

Outsource your CATI services related requirements to India

When you outsource your computer-assisted interviewing services requirements to India, you can stay confident regarding the quality of services. You will definitely get high-quality data that you want to capture. We are a completely automated call center with the best professional team leveraging the most advanced technologies. We employ techniques like Rapid Dial for interviewing customers. Outsourcing to India is the wisest decision to make in view of the fact that the Indian market is growing and the standards are elevating.

CATI market research functions in the following manner at PGBS

Our experienced call center professionals use state-of-the-art CATI software to deliver high-end CATI call center services.

  • Our executives understand client’s requirements and purpose.
  • We design a questionnaire.
  • We deliver training to interviewers.
  • We assign supervisors to individual teams.
  • We then get the interviews scheduled.
  • A computerized questionnaire is administered by our Indian professionals to respondents over the telephone.
  • When contact is made, our interviewer reads the questions posed on the computer screen and records the respondent’s answers directly into the computer.
  • Interim and update reports can be compiled instantaneously, as the data are being collected. CATI software has a built-in logic, which also enhances data accuracy.
  • We then interpret and analyze the data and send it to our clients.

Advantages you enjoy by associating with us

When you contract out your computer-aided telephone interviewing service requirement to us, you enjoy a surfeit of benefits. Some of the top ones among them are enumerated below:

  • We house highly trained professional staffs who are committed to assure quality.
  • Our company keeps on refining and updating itself, over time as per the demands of time.
  • We offer comprehensive support-starting from questionnaire design to collecting final feedback.
  • Our services are transparent and completely customized as per your needs and requirements.
  • We serve to diversified clientele covering real estate, healthcare, eCommerce & retail, tourism, and IT industry.
  • You can verify customer response and details as we offer 100% voice recording in our CATI Call Center.

We provide phone survey services that help in increased productivity and reduced expenses. Our services are of the highest quality and availed at a faster turnaround time. Our CATI solutions include excellent call management and quota, rapid electronic data transfer and digital recordings, designing questionnaires, and provision of statistical analysis including reports, presentation charts, and tabulations.

Our research spectrum of studies include

  • Customer-satisfaction and employee-satisfaction surveys
  • Product use and development based studies
  • Market segmentation and buyer behavior
  • Event and conference feedback surveys
  • Social, cultural, and indigenous studies
  • Buyer need analysis
  • Research on pricing
  • Advertisement Testing Surveys
  • Research on Remote & Rural Areas
  • Data Processing
  • Reporting & Presentation

Retain your customers- let us help

We make use of our expertise, experience, and systems to generate precise data as per your needs through CATI, CAPI (Computer-assisted personal interviewing), or CAWI(Computer-assisted web interviewing). The system we have framed is well-organized and highly effective to accomplish your business objectives and goals with minimal effort from your side. Ultimately, you enjoy an effectively managed task accomplished completely outside your space availing you needed flexibility and confidence.

We collect, condense and review data strategically. Our services are prompt and timely. PGBS has significantly contributed towards helping businesses to make better decisions for driving in more sales and revenue through end to end call center solutions.

Outsource and avail our cost-effective CATI market research services in India to get accurate study of your customer base.

Client Testimonials

Wanted in-depth insights about a new market in Spain. The team designed an effective questionnaire that brought in the desired data. I am able to draft appropriate market entry strategies now. Thank you people!
Zack Zagame, Canada
The CATI market research team of PGBS is perhaps one of the best teams that I have ever worked with. They are professional, sincere, and committed.
Ashton Wood, US
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CATI is not a mere tele-conversation. We have proper plans in place and are well prepared to conduct productive CATI researches.
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