The relevance of exceptional quality Spanish call center services is realized owing to the fact that Hispanic community constitutes a major segment of US population. At PGBS, we have a separate team of Spanish speaking call center agents who are proficient in the art of communication with the Hispanic populaces in different global locations like US, Mexico, Puerto Rico, Chile, Canada, Panama, Colombia and Bolivia etc.

Outsource Spanish call center services

Spanish Call Center Support Services

Agents with us are native Spanish speakers and they are also trained regularly. They are well acquainted with the cultural nuances which facilitate more connection with the prospects during an interaction. Thus chances of gaining favors are more.

Our Spanish language call center services include

As a company that considers all businesses with equal reverence, we offer our assistance not only to huge corporates but also to provide for small businesses at most competitive rates. We offer a wide range of answering services among which prominent ones are concisely showcased below

  1. Inbound customer services

    We have highly talented agents to deal will all types of your Spanish speaking inbound customer support requirements. Our experts can handle online sales, reception of orders and messages, its entry, reservation, event schedule, information gathering, the setting of appointments, sales demos scheduling, answering assistance, and initiating loyalty programs, etc.

  2. Outbound customer services

    We offer the most professional and prompt outbound customer support that can help you in generating leads and building customer databases. You can rely on us for all your needs related to product promotions, mail follow-ups, polls, surveys, lead management, debt collection and much more. We specialize in carrying out up-selling and cross-selling marketing campaigns.

  3. Technical customer support

    We are one among those Spanish call centers that consider technical assistance provided with immense relevance. This has made us adept in offering various types of technical support for products and networks etc. We also offer remote support as well as technical assistance onsite as well as during the pre-sales and post-sales phases.

  4. Disaster recovery support

    Outsource Hispanic call center services for disaster management to PGBS; it is one of the main areas in which we are proficient. The impact of manmade and natural disasters can be very serious and with our strategic disaster recovery plans, you can keep aside all your worries. We are equally expert in suggesting both preventive as well as curative plans; i.e. we safeguard you from potential threats and at the same time our professionals can also provide the best disaster recovery services at multiple levels.

  5. Email and chat support

    When you outsource Hispanic call center services requirements in regard to email support and chat support, we take on the charge of the task understanding its complete responsibility. We revert to all the queries in the most prompt, accurate, and efficient manner. Our chat support includes helping the customers on your website with correct information, guiding them properly, and offering immediate solutions to their problems whenever needed. Also, marketing is done in the most prudent manner.

Exclusive advantages you enjoy with PGBS Spanish call center support

  • We possess irreplaceable virtues of experience and expertise in offering bilingual customer support.
  • Our company has a separate wing of trained agents.
  • You get comprehensive solutions in the Spanish language.
  • We offer the best phone answering rates in the industry.
  • All needed measures are taken to assure the confidentiality and security of your private data.
  • Elevates the growth of your business, as you save considerably on manpower, time, and effort.

Industries we support include

  • Travel
  • Finance
  • Education

If you are looking to expand in territories where Spanish is the chief language used for both personal and business purposes, we can be your most reliable Spanish call center service provider.  We can help you get valuable market insights that would help you make crucial business decisions and take the best possible actions at the right time.

Want to speak about a deal? Need our multilingual call center assistance? Whatever it is, we would love to be in touch with you. Contact us and let us help.

Contact us

Client testimonials

We are a leading bank with a pan world presence and we set a foot in Spain to get the same customer response as we have globally. For that PGBS helped us a lot.

With their talented Spanish speaking customer support team, we provided round the clock support to our clients and the process is still going on.

They really have subject matter experts with them.


Local Banker, Rosario, Argentina

We have got what we want and we’re extremely happy with the way they have worked on our project. We are thrilled to work with a skilled team which helps you with the best at the time exactly when you need it!

Cheers guys! Well done.

VP, eCommerce Electronic Store, Santa Cruz de la Sierra, Bolivia