ProGlobalBusinessSolutions has many years of hands-on experience giving call center services in the Thai (ไทย) language. Over our many years in operation, we have supported many customer-centric businesses across different business verticals. 

We can help you build bonds of trust with your Thai-speaking customers, no matter where you are located. Thanks to our Thai call center services, you’ll be able to build your base and spread your presence in the Thai market. 

Our multilingually trained professionals are well-versed in the Thai language and culture. They’re ready to take your business to new heights, so you can confidently entrust your customers to our care.

Our Thai language speaking call center services include

When you’re about to outsource any customer interaction to an outside vendor, you’d be right to have some reservations. But, when you entrust your customer support and other call center related tasks to them, you can rest easy.

PGBS multilingual customer support agents are some of the best in the business. They have extensive experience dealing with customers and regularly undergo workshops and training sessions. This is how we ensure that they stay updated on the latest trends, etiquette, and best practices.

These are the services that fall under our umbrella of multilingual customer support: 

Inbound call support

Our call agents are always ready to receive and manage calls coming in from your international customers. They’re well-versed in many languages and are fully capable of taking orders, handling questions, making reservations, gathering information, etc. 

Outbound customer support

Our call center support is the complete package. What this means is that we even have staff that make outgoing calls to your customers. With their polished communication skills, they’ll make sales calls, generate leads, conduct surveys, schedule appointments, etc. They’re more than capable of connecting with the Thai-speaking population to produce leads and convert leads into customers. 

Live Chat support

Chat support is a splendid way for you to give immediate attention to customers seeking help. Most websites these days have a live chat button that customers can use to talk to customer support. Our professionals are trained to interact with customers on chat support. They’re fully capable of handling live chat conversations and promptly solving issues. 

24/7 Phone Answering

Our professionals are trained in proper phone etiquette to attend to calls coming from your customers. They are skilled communicators with the ability to put callers at ease and skillfully handle the calls. No matter if it’s a holiday or late hours, there will always be someone to answer incoming calls. 

CATI market research

Before introducing a new product or stepping into a new market, you must have an idea of how things will go. For this, you need to conduct market research, and we offer CATI services for just this purpose. Our professionals are skilled at using the CATI, or computer-assisted telephone interview method of market research. With their skills, they’ll help you understand both the Thai market and the needs of the customers. The insights will be helpful in chalking out marketing strategies. 

Technical support

If you’re looking for dedicated technical support providers, then we’ve got just what you need. Our professionals have the technical proficiency to understand the problems and the skills to guide customers to the solution. Also, our support team is always around (24/7 service), so your customers can reach out at any time.

Advantages of choosing PGBS’ Thai call center services

  • Our professionals are available for calls 24/7.
  • We offer support to your customers through multiple communication channels.
  • Your customer satisfaction will go up.
  • Competitive pricing.
  • You’ll get exclusive call center agents.
  •  Access to the latest call support tools and techniques.

Do you want to call center support services in other languages other than Thai? Our multilingual call center service comes in these other languages as well.

  • Malay
  • Swiss
  • Finnish
  • Danish
  • Lithuanian
  • Estonian
  • Latvian
  • Turkish
  • Hungarian
  • Vietnamese
  • Czech
  • Bulgarian
  • Korean
  • Hebrew

Take your customer support and business to never-seen-before levels!