The best way to retain your customer base is by communicating with your audience. Many start-up business owners and entrepreneurs choose to personally reply to their consumer emails. It is really important if you want to connect with your consumers and improve the performance of your business. However, it becomes nearly impossible when your business starts growing. When your team gets bigger, the number of consumers also starts increasing, thereby making it impossible to handle and monitor the responses all alone. Almost 60% of companies have problems responding to their customer inquiries on time. However, with our consistent email support services, we can find the most feasible way of communicating with your consumers while enabling you to focus on various business aspects that demand more attention.
PGBS is a topmost call center outsourcing company that employs a wide range of customer care experts who can appropriately answer queries via email on your company’s behalf. We ensure our response time is quick and can effectively address any issues related to the client’s product or service. Our main motto is to achieve 100% consumer satisfaction and win their loyalty for the client’s company, thereby helping the client to witness an immense increase in their sales. Besides, we always want the responses to be personalized and make sure that the answers are warm and friendly.
Types of Queries We Handle
Customer queries are not just limited to one and can be of different types. That is why we ensure that our team is well-trained to professionally and empathetically deal with every query that comes in their way. We generally handle consumer questions regarding the following topics.
We resolve the issues of customers starting from login and troubleshooting issues to knowing every detail about the product and services of the clients.
We make sure to simplify the onboarding process so that consumers enjoy the maximum advantages of the client’s product or service, starting from day one.
We provide timely support to our customers if they have any doubts regarding the product or service making the purchasing process more comfortable.
Upselling & Cross-selling
We take every possible step to not only resolve the consumer issues but also make them aware of other policies provided by our clients that can benefit them.
Apart from increasing your customer base, we also ensure to secure your long-term contracts by motivating your consumers to opt for service renewals.
We effectively manage the accounts and billing options of clients and customers so that there is no issue regarding bills, refunds, plans, costs, credits, etc.
How We Work at PGBS?
We follow a systematic approach so that it becomes easier for us as well as the clients to get comfortable with the working procedures. The different steps involved in our workflow are as follows:
Step 1: We discuss the requirements of the customers in detail.
Step 2: Start with creating the knowledge database for storing the frequently asked questions of clients.
Step 3: We regularly update the database as per the interaction of the clients with their consumers.
Step 4: With regular training, our staff becomes efficient in accurately answering the customers’ queries.
Step 5: Even after replying to the customers’ emails, we carry out follow-ups to increase consumer satisfaction.
Benefits You Can Receive by Availing Our Email Support Services
PGBS is a pioneer company and has over a decade of experience in offering email support services to global consumers in their native languages from different parts of the world. We provide regular training to our team so that they can efficiently deal with solving escalated cases, customer care, verification, technical support, query resolution, order fulfillment, and more. It ensures that none of the emails that we receive goes unanswered and are answered in the most appropriate manner. Below are the various other advantages that our clients can receive by using our top-notch services.
We get back to the consumers as soon as possible after they reach us via email. It helps us to boost their satisfaction.
Our team consists of highly skilled and experienced professionals who are well-trained to provide competent replies.
Round the clock assistance
We are available 24/7 to offer assistance to our clients on demand and enrich their experience with our call center services.
Stringent quality analysis
Our QA team takes strict measures to maintain the service quality by monitoring how well the consumer is assisted.
Affordable pricing modules
Our email support services are set at cost-competitive prices so that it is affordable to every client and companies.
Apart from solving issues, we can also introduce new strategies that can help clients to improve their sales and renewals.
Scaling your needs
We can cover all your needs, whether it is about handling more consumers, building an efficient team, etc.
Every company wants to increase its business and profitability. However, it is not possible to achieve it by relying only on auto-response and without conducting any follow-ups. Auto-response acknowledgments are not good at providing the best results since it does not answer the questions accurately. This, in turn, makes the consumer lose their trust in the organization and the company ends up losing a large customer base in the future. However, with our email support services, we will take care of all these problems so that your company benefits from increased customer satisfaction. We use the most popular CRM platforms so that integrating the email support to your chosen platform won’t be an issue for us. If you still haven’t decided which one to choose then, then experts can help you with selecting the right one for your job. Apart from this, our services can also help in saving costs on manpower and increasing your revenue.