PGBS is a reputed after-hours call center service provider that serves professionals, businesses, and large enterprises across the world. Our afterhours phone answering service is geared to help businesses stay connected to their customers even after normal business hours, which, in turn, contribute to strong reputation in the market and a loyal customer base. With our cutting-edge after hours call center service, we help businesses instill a personal touch in how they communicate with their customers beyond their usual business hours. If you are looking to replace your after hours voicemail support with personalized phone support, we can be your most trusted partner. When you close down your business for the day, we start our operations, allowing you to stay live round the clock and address your customers’ queries.

PGBS After Hours Call Center Services Special Features

  • Online account services

    We would maintain your clients’ accounts in our secure data framework.

  • Call Screening

    Our call screening support is recognized for its efficiency.

  • Professional Receptionists

    Our call center executives are smart and qualified and can deliver professional support.

  • In-house IT DEPT

    Our in-house staff ensures that our communications are handled in a secure environment.

  • Fast pickups

    We pick calls faster, guaranteeing minimum wait times for your customers.

  • Custom account and software design

    We maintain our clients’ accounts in a secure environment using customized software.

  • Advanced on-call roster services

    We ensure staff availability through proper planning and adhoc management.

How We Work

Step 1: Send your number.

Forward your phone number to CMS and your calls will be routed to our team. We would redirect your phone number to CMS. All your calls will then be redirected to our team.

Step 2: We answer calls on your behalf.

Our executives will answer your call.

Step 3: We take down messages

Our executives will note down messages on your behalf.

Who can avail our 24 hour phone answering service?

We serve the needs of diverse categories of clients and offer customized packages to them, ensuring that they are able to make the most out of our 24/7 phone answering services. Here’s a list of who we serve:

  • Law Agents
  • Hospitals
  • Physical Therapists
  • Small & Mid-sized Businesses
  • Large Enterprises
  • Massage Parlours
  • Spas
  • Hair salons

Why should you choose to work with us?

We are one of the most reliable phone answering service providers in the present day market. With a team of smart and educated call center executives, we are specially equipped to deliver a high level of support that can help you get a high return on your investment and fulfill your customer service goals. Here’s what you can expect from us:

  • Advanced Infrastructure: We have deployed modern infrastructure that allows us to address the key needs of our clients.
  • Data Security: We take data security seriously, ensuring that our clients’ data remain safe in our hands.
  • Smooth Integration: We work like the extension of your front office or customer service team.
  • 24-Hours Support: We remain live 24/7 so that we can address your needs as and when you need us the most.
  • Proactive Customer Support: Our phone answering service experts always remain aware of your clients’ needs and offer solutions promptly.
  • Reliable Order Taking Service: We will take and process orders on your behalf during your after office hours, ensuring business continuity.
  • Appointment Fixation: We will schedule appointments on your behalf, ensuring that you never miss out on any opportunity.
  • Medical and Legal Front-ending: We provide phone answering services to health clinics and legal offices, helping professionals with affordable customer service support.
  • Trained Staff: We have experienced employees who are courteous and have strong communication skills.
  • Quality Monitoring: We monitor calls regularly in order to ensure that we recognize areas of improvement and rectify them.
  • Customized Packages: We offer tailor-made packages, allowing customers with varied budgets to avail our services.
  • Accountability: We deploy call management and monitoring tools, which allow us to assess customer satisfaction.

Testimonials

We hired phone answering services from PGBS. We found a considerable growth in our business within a span of 2 months. Their employees scheduled appointments after our usual business hours, which contributed to an increase in our clients by 30 percent. Thanks champs!
Doctor’s Clinic, Massachusetts
I contacted PGBS for after hours call center support. Besides usual phone answering service, the team delivered excellent CATI research support as well. The executives brought forth important insights that helped me to expand to 5 countries.
Business Owner, Virginia

FAQs

An after-hours answering service is a phone answering service that would serve your clients after the closing of your usual business hours. If you have a dedicated team that answers your calls during your usual business hours, you may want to have another team that performs this duty outside your usual office timing. By outsourcing a phone answering service, you would ensure that your customers are able to talk to a real person whenever they want to reach you at odd hours of the day.

With an after-hours customer service, you will be able to strengthen your customer service area. Your customers will be able to reach your staff to get their queries addressed at any time of the day.

Our trained and qualified customer service representatives located around the world and deployed in our modern, infrastructure-rich call centers would be responding to your clients. They would be working like an extension to your customer service team.

We have multiple global locations from where we run our contact centers. This is how we keep our client’s business operations unaffected from natural calamities or power outages. This also allows us to appoint multilingual staff who can deliver personalized support.

We offer diverse packages based on the monthly plan you choose. Think how many minutes you would be spending for every call and based on this, you select a monthly plan. Typically, minutes are calculated on the basis of the total time needed to complete a call and this would include the time an executive need to take down notes. We would scale your package up or down during a billing cycle if you think that you would be using more or less minutes per call compared to what is included in your plan.

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Our phone answering service professionals are passionate about delivering awesome customer service. They take adequate to know about your clients’ background and problems so that they can deliver practical solutions. Our representatives have been defining reliability time and again; your calls will be handled professionally and you will remain live during holidays, weekends, throughout the night, and whenever your operations remain closed. Have questions? Need a quote? Contact us today!
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