ProGlobalBusinessSolutions has a strong track record of offering world-class Japanese call center services in the industry. We support foreign businesses to expand their operations in Japan and build a strategic alliance in the markets that they cater to.

At PGBS, we go the extra mile to offer optimal contact center outsourcing support to help you build long-lasting relationships with your customers. We also make sure to leave no room for errors so that you can deliver the best customer service experience and grow your business.

Our Japanese call center services include

Our skilled team consists of native Japanese speakers as well as agents who can speak Japanese fluently. We make sure to hire people who are accustomed to the culture of Japan so that communication doesn’t get lost in the process.

Since the people in Japan are globally known for their art of customer service, we make sure that our services resonate with the same values and principles.

Here’s a list of the various Japanese call center services offered by us:

  • Telephone Answering Services

    Our agents can act as virtual receptionists and can answer your inbound calls in Japanese on behalf of your company.

  • Emergency Answering Services

    We can handle the urgent calls of your customers even during emergency or disaster situations and keep your business operating.

  • 24 Hour Answering Services

    We can operate 24 hours a day to ensure that you don’t miss a valuable call or client. It will help you to stay ahead in the competition.

  • After-Hours Answering Services

    Worried about operating after business hours? No problem! We can assign a dedicated team to handle your calls outside business hours.

  • Small Business Answering Services

    Our call center services for small businesses can help them with phone answering support so that they focus more on operational works.

  • Overflow Answering Service

    Our services are specifically targeted to offer support to your business in Japanese during times when there is high call volume.

  • Virtual Assistant Services

    With our virtual assistant services, you can receive support for your business to handle your administrative tasks in Japanese.

  • Back Office Support Services

    We provide comprehensive back office solutions to help you with record maintenance, accounting, reporting, settlements, and more.

  • Inbound Customer Support Services

    We handle incoming calls from your customers to help them with buying decisions or inquiries regarding your products or services.

  • Outbound Customer Support Services

    In this case, we reach existing or potential customers to either discuss the updates or offer details about your products and services.

  • Multichannel Support Services

    With this service, you can offer a wide range of options for your customers to route issues and contact our customer support team.

  • Chat Support Services

    Our agents can engage in live chat in Japanese to help you resolve your customers’ problems or sell your products and services smoothly.

  • Email Support Services

    We provide email support in Japanese to resolve your customer concerns as well as win new customers by utilizing the emails.

Industries supported by us

We offer support across diverse industry verticals such as

  • Automotive
  • eCommerce & Retail
  • Food
  • Healthcare
  • Travel
  • Finance
  • Telecommunication
  • Education
  • Real Estate
  • Utilities

Benefits that you receive by working with PGBS

With thousands of call center outsourcing vendors available, you may find it difficult to choose the right one. However, at PGBS, we assure you that choosing us will never be a decision that you’ll ever regret.

Companies looking to outsource call center support to cater to the needs of Japanese customers can just go for our services. Here are a few other benefits that you can receive by working with us:

  • Round-the-clock customer support
    Clients can leverage our Japanese call center services round the clock. It means that they can reach us any time all-round the year. We work 24/7/365 and can handle your queries even during the weekend or vacation without interruption.
  • Strict data security policies
    Along with superlative customer support, we also ensure that the data offered to us by the clients are 100% safe. We follow stringent measures to ensure security of data that includes the client’s confidential information as well as trade secrets.
  • Trained team of call center reps
    Our bilingual agents are consistently trained to learn the best call center practices and improve their communication skills. If there’s a new project, we also offer them training to help them get an in-depth understanding of the clients’ products and services.
  • Cost-competitive outsourcing
    The pricing to outsource call center services at PGBS is competitive. Besides, our services are also scalable. So, whether you are a small, medium, or large enterprise, our services can easily adapt to your increasing workload or market demands.

Grow your business in the Japanese language speaking market with PGBS

PGBS is a certified and reliable Japanese call center partner for diverse businesses in the industry. We’ve years of experience in providing multilingual call center services and have helped many clients to facilitate their expansion plans in the foreign market.

If you’re looking for a company that can help you to take on the Japanese market with excellent customer service, then PGBS is your most trusted partner. Besides, Japanese companies that need help with serving international clientele can also hire call center services from us.

To get started with our Japanese call center services, reach us for a free quote!

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Opt for Japanese speaking call center outsourcing support at PGBS and capitalize on long-term growth prospects in Japan’s diversified markets.
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