PGBS offers an unrivaled class of bilingual call center services for hundreds of customers worldwide not just for bilingual but also for multilingual customer support.

The efficiency of communication is mandatory for any business to success. The way you interact with your customers can be a decisive factor in their decision-making process. Most of the businesses nowadays understand this fact and owing to the same, the demand for customer support services has increased significantly.

bilingual call center

Bilingual answering services

You don’t want to lose potential customers just because your staff is unable to speak in their language. Do you? It is very important to speak in the prospect’s language to grow the dimension of your customer base and assure maximum satisfaction to the existing ones. Ability to communicative in native language of customers should be a core competence.

Bilingual call center services- the inevitability

English is obviously the most common language in which a typical call center operates. However, in many countries, it is not a primary or dominant language. A king part of people in China, Japan, France and Spain etc. are not comfortable in English. In such a scenario, the rational step to take is to seek the assistance of a professional call center company offering bilingual answering service.

By speaking in customer’s native language, you gain their trust and develop an emotional bonding that can be helpful. None of the calls go futile because of language restrictions.  In short, the efficiency in interactions and customer relationship management is significantly increased.

Don’t delay further as you may be losing many potential customers unknowingly. Most of the smart and successful companies rely on multilingual or at least bilingual service providers to conquer unmapped markets and increase their reach to a wider audience by offering multichannel support. By deploying telemarketing centers and multiple language support, your business will skyrocket.

Our bilingual customer support services include

  • Email Support: We provide timely updates via email, allowing our customers to keep records of detailed inputs with regard to project-progress. Our executives have strong writing abilities and can address your queries over email while ensuring clarity and accuracy.
  • Inbound Support: We have a team of professionals with extraordinary communication abilities. They would do an in-depth analysis of your business operations and would make sure to address your clients’ queries in the most detailed and professional manner.
  • Outbound Support: We appoint professionals with extraordinary lead generation and sales skills. Our team not only demonstrates exceptional verbal ability but they go that extra mile to perform a detailed study on your business and industry as a whole so as to be able to provide you with world-class outbound call support.
  • Live Chat Support: We can support real-time communication, thereby allowing you to stay connected with your customers and prospects as and when they want to connect with you. We have live chat support executives who can engage in relevant communication with your clients.
  • Phone Answering Support: We deliver world-class phone answering services through our team of experienced professionals who ensure that they provide accurate information to your clients. We would keep your business live 24/7, during vacations, or even during odd hours of the day, ensuring that you always remain accessible to your customers.
  • Social Media Support: Are you struggling to leverage your social media platforms to an optimal extent? Outsource your social media management tasks to us and focus on your key strategic goals. We have expert social media marketing executives in our team and they are professionally-trained to implement cutting-edge social media strategies and to generate high levels of customer engagement.
  • Telemarketing Support: We employ sales executives who can deliver professional telemarketing assistance, ensuring that you are able to reach your target customers with the most relevant information. Our team would perform the necessary research to make sure that they are able to understand how your products or services would benefit your customers and would execute appropriate telemarketing strategies to ensure outcomes.
  • Technical Support: Our knowledgeable technical support executives have high level of troubleshooting expertise and they can assist your clients in solving complex technical issues. We have been rendering professional technical support to companies located across the globe, thereby helping them retain a loyal customer base.
  • CATI Services: Are you looking to gain entry into a new market? Do you have enough knowledge of the demography that you wish to explore? Our CATI research services are perfectly designed to help you get acquainted with your target market and devise appropriate strategies for a successful entry and profitable operations.

Benefits of outsourcing bilingual answering services to us

  • Our experience and expertise are unmatched; we have been in the industry for years now.
  • We have bilingual call center agents speaking in a surfeit of languages and hence we can switch between multiple languages without delay including English, Spanish, French, German, Malay, Korean, Arabic, Chinese and more.
  • Having us by your side, chances of reaching and convincing your potential customers are higher.
  • People with us are native language speakers having adequate knowledge of cultural uniqueness and nuances.
  • Our company regularly trains customer support executives and keep them acquainted with latest trends and technologies in the domain.
  • We do ethical business and hence you don’t need to have any privacy or security concerns.

We guarantee outcomes beyond your expectations if you shake hands with us. Our team will work towards assisting you in achieving your business objectives through irreproachable and excellent multilingual and bilingual customer support as per your preference.

At PGBS, we are well aware of the fact that businesses fall in different categories on the basis of their fiscal capabilities. Understanding the same, strategists here have sorted our services in different packages. So, you can easily find the ideal one for you. Also, if your requirements are highly specific, we will make sure that you are furnished with explicitly customized solutions.

Industries we support include

  • Travel
  • Finance
  • Education

Client testimonials

“We were expanding in Korean territory and wanted the support of proficient and native reps who can speak in the Korean language fluently and convince our prospects. PGBS perfectly complemented my company’s needs and offered exceptional Korean customer support which allowed us to experience profit quickly. ”
Manager, Cosmetic Product Seller in Thailand
“Initially, I was little doubter about PGBS’s German language call center but once I had availed of their support tentatively, I was assured of the cutting-edge PGBS technologies that can help to turbocharge a business. The German language representatives speak impeccably. ”
Sales Head, Food Product Dealer in the USA

Outsource your bilingual call center services requirement to us and avail high-quality customer support at an affordable cost.