PGBS provides world-class customer service support to startups, mid-sized ventures, and large corporations across the globe. One of our key specialties in the call center service domain is live chat support. At PGBS, we understand the importance of maintaining constant rapport with customers and address their queries or complaints in a timely manner.
Our live chat support service is delivered by individuals who have excellent writing and problem-solving skills and can handle every query with patience and thorough knowledge of the situation and the subject. Our live chat service is specially designed to help you remain available to your customers 24/7 for 365 days annually.
We employ smart executives who undergo rigorous training in our facilities to gain expertise in delivering live customer support.
PGBS is a reputed live chat support service provider with employees who have strong communication skills. We adopt a proactive approach in delivering an optimized level of support to your customers. A prime aspect of our assistance is 24/7 chat support that allows your business to remain live all the time to address your customers’needs.
- Boost Customer Satisfaction: We follow a continuous improvement plan, allowing our clients to benefit from a high level of customer satisfaction.
- Reduce Customer Support Costs: We price our packages competitively, thereby allowing our clients to benefit from cost savings.
- Drive Sales: We can address your prospects’ queries and convert your leads into your customers.
- Strengthen Your Support: Whether you want a 10-member team or a 200-member team, we have world-class customer service teams to support your needs.
- Channel Integration: We use dedicated processes and smart CRM integrations to be able to collaborate with your current teams to help you expand your capacity.
- We support the functioning of ChatBots: We can understand the logic behind chatbots and can promptly address issues when bots would fail.
- Proactive Chat Support: We can proactively initiate conversations when we find your customers browsing through your product pages or FAQ section on your website.
- Chat Support Strategy: We can develop the perfect strategy and conduct resource planning to help you make the most out of our services.
- Multi-Platform Compatibility: We have a thorough knowledge of popular chat platforms and CRM technologies and can integrate our systems into your platform seamlessly. We can even recommend the best platforms if you need.
- Multiple Delivery Centers: We have call centers located across the world and employ local resources, which help you cater to the exact needs of customers in different geographies.
- Multilingual Support: We appoint people from various countries across the world and they can deliver support in their native languages, thereby helping you to build a strong rapport with your global customers.
- Data Security: We have high-standard data security infrastructure in place and we promise to safeguard our clients’ data at all costs.
- Weekly/Monthly Reporting: We would send you weekly and monthly reports to help you monitor progress and to compare outcomes with respect to time.
We support businesses operating in diverse industries and we make sure that our employees develop thorough knowledge about your business before we assign them to specific roles. This earns our chat support services and call center support services global acclaim. If you have a requirement, do talk to us. We would be happy to support you.