inbound call center companies Archives

Inbound customer service – Finest practices

Typically, Indian contact centers are fortified with great infrastructure, qualified customer support executives, sophisticated technologies, advanced tools and best security solutions. The areas of expertise spans to the entire dimensions of client support that include multi-channel support through email, chat, voice, SMS and much more, both for outbound as well as inbound customer service. [...]

Helpful Tips to Support Uninterrupted Call Connectivity

Even a single call missed is revenue wasted when it comes to inbound contact centers. Proper connectivity is an important factor for productive inbound call center services because many customers tend to part with the service providers if they don’t respond adequately. Here we will list some major factors that cause blocked call and [...]