inbound call center companies

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Inbound customer service- Finest practices

Typically, Indian contact centers are fortified with great infrastructure, qualified customer support executives, sophisticated technologies, advanced tools and best security solutions. The areas of expertise spans to the entire dimensions of client support that include multi-channel support through email, chat, voice, SMS and much more, both for outbound as well as inbound customer service. Call [...]

2019-09-10T04:12:54+00:00April 15th, 2016|All post, Call center|

5 tips for ensuring reliable call connectivity

Even a single call missed is revenue wasted when it comes to inbound contact centers. Proper connectivity is an important factor for productive inbound call center services because many customers tend to part with the service providers if they don’t respond adequately. Here we will list some major factors that cause blocked call and also [...]

2019-09-10T04:12:59+00:00November 20th, 2015|All post, Call center|

Tips for call center in the cut-throat competition – P 2

Previously we discussed some important tips that will help you to stay safe amidst of the stiff competitions currently being experienced in the call center industry. Now we put light on some more scenarios where you have to pay attention. Assure smarter scheduling Certain elements must never be overlooked when it comes to scheduling. This [...]

2019-09-10T04:13:06+00:00February 17th, 2015|All post, Call center|