With businesses expanding, managing customers becomes a challenge. You have to deal with complaints, queries and may even have to assist customers in solving issues which can kill a lot of your time. At the same time, initiating calls for taking surveys or marketing your products needs you to be fortified with certain skill sets. Being a reliable call center service provider in India, we have assisted organizations of all types and sizes to interact and engage customers productively for their business.
Interviewing prospects and getting their feedback was something very critical for us as the new product we were planning to launch was of huge investment. So, we needed sincere professionals who could gather unbiased details from the target demographic segments. When we dialed PGBS customer support team, they way they answered our queries itself invoked confidence in us. We contracted out our Computer Assisted Telephone Interviewing(CATI) needs to them. It proved to be very business effective.
Managing emails is tedious, especially when you are in between a lot of other things. Also, wrongly communicating or making delays to reply can lose you, customers. To avoid such issues, we decided to hire PGBS. They are providing us email support services for over a year now. Ever since they started supporting us, the customer satisfaction rate has increased.
We get a lot of inquiries regarding our products, services and policies etc. This is the reason why we decided to outsource our inbound call center projects need to some specialists. PGBS was recommended by one of our partners and I must say that these people are impressive till date. I would definitely recommend them to all I know who are in need of quality call canter services.
Our business was focussing on varied location globally and hence the quality of multilingual customer support was very important for us. All thanks to PGBS for the remarkable provisions. We are extremely delighted that we found you.
We are glad that we found PGBS at the right time to outsource our multilingual call center needs. The staffs here are courteous and friendly and most importantly speak the native language of our customers. Being an order taking business we needed someone who could understand our culture and provide apt responses to our customers. We sure will continue with PGBS for a long time!
In fact, I initially hired and tried many people in-house for getting done my office documents handling, letter writing, designing and work scheduling tasks etc. Everyone was good on something and amateurish on another. Some were like jack of all but fruit of none. So, I decided to outsource the task to any of the best virtual assistance services companies and PGBS caught my attention. It was a great experience associating with them as they had highly skilled people who could assist me for all the jobs perfectly. Thanks for all the support.
After Outsourcing to Proglobalbusiness solutions, our company now has time to concentrate on the important things and not worry who will manage our customer queries everyday. It is hard finding a company that has the knowledge and customer service skills to meet the needs of a project, but PGBS has delivered the results and amiability we were looking for everytime, on time. I highly recommend doing business with PGBS, as you will be very happy with the results that they produce. PGBS not only provides excellent service, but they think outside of the box, which is a great characteristic in a company.
Have any call center outsourcing projects to discuss about? Let us know what you need and how you want to move ahead. Our company is committed to accommodate every customer reaching us. Happy business!