We know to communicate well, both for inbound and outbound processes. Let it be receiving and handling queries and complaints or initiating calls to take surveys or market products, our experts can perform amazingly. Our excellence as one of the most reputed call center outsourcing vendors is proven by the level of complexities we have dealt with in the past. Read how we handled some really tiring projects in most strategic manner.

Multilingual call center project success story

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Our client has launched a flagship lifestyle product that promises to dramatically control the anti-oxidants in the skin, thus reducing the ageing process for beauty conscious populace. Keeping in perspective the global appeal of the product, the client wishes to set up a call center that would cater to the specific questions of customers from targeted markets in their native tongues.

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Outbound call center services case study

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The client had introduced a completely new software product with a lot of technical features. Its purpose was to facilitate improved communication flow in a company. We were asked to put up an outbound cold calling procedure to generate leads. The challenges were obvious. First of all, the product was highly technical and completely new in the market.

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Health insurance company CATI services-case study

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There were several challenges that needed to be faced. Obviously, the number of subjects to be interviewed as a part of CATI services were high. Distinguishing client’s offerings was another hindrance as there were countless similar products and services in the concerned market.

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Disaster recovery services for USA based insurance company

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The client is one of the most reputed and leading insurers in the world with a strong presence in over 64 different countries across the world. The client is also a member of a business conglomerate whose primary business is financial and accounting services.

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