In a vibrant industry like real estate, having communication channels kept open 24/7 to the prospects looking to sell, buy or rent a property is crucial. For assuring your business success via incessant customer base growth, the basic requirement is to see to it that all the communications are handled properly and none goes unattended. Associating with the best answering service for real estate investors is in fact imperative.
PGBS is a renowned call center company with core specialization in real estate telemarketing and all types of communication management services. Services from us are perfectly strategized for enabling you to optimize property administration, elevate professional reputation as well as cost savings on internal resources.
Our call center provides specialized assistance such as
- Inbound support
- Outbound support
- Email management
- IVR service
- Multilingual support
- Live chat support services
- Virtual assistance support
PGBS incorporates most advanced technologies that encompass Voice Logger, Reporting Engine, Call Distributor, IVR and a lot more. Thus we see to it that all the incoming calls are immediately serviced and outbound calls are made with an unflinching focus on efficiency.
With years of experience in offering call center outsourcing services, we work for realtors, brokers, property developers, contractors, builders and more.
How PGBS supports real estate companies with customer support services?
- Round-the-clock customer assistance: In any property business, employees have several jobs to complete; some may be on client visits and some on property-displays with clients etc. That, however, must not become a roadblock preventing your existing or potential clients from reaching you; such a roadblock can cost you your business prospects and even your image, sometimes. Often, in the internet era, leads are generated through Live Chat, too. An efficient system ensures that a professional is in place to interact with your customers on the phone and Live Chat for taking necessary inquiries, lead generation and conversions, ensuring your agents more time to attend to more critical tasks.
- Initiating outbound customer interactions: Passing on relevant information through outbound customer communication is an interesting business strategy to stir up the client interests in a property. PGBS as a real estate outbound call center makes it easy to contact clients if a property matching their requirements arrives or if there is a price change of a property and also in case if there is any worthwhile information to a client. We are prepared with the necessary technology as well as the human capability to make appointments for your agents as per their availability to add further value to your business and operations.
- Services that exceed expectations: Being a reputed customer-focused company, PGBS understands the importance of your properties and know how much each client means to you. We have in place exceptionally talented associates vigorously and continuously trained to provide the best customer service 24×7. Our associates can create an exceptional image for your business making your clients want to come back for your service, again.
- Technology-driven: We embrace technology, and it drives us further. Seamlessly tethering various technological elements such as Automatic Call Distributor, IVR, Dialler, Reporting Engine, Voice Logger and more into our overall operations, we ensure flawless customer service at its best, incessantly.
- Focused Single Vendor Customer Service: With PGBS in place as your strategic outsourcing partner, every requirement of your customer service including answering service will be met without the hassle of going through several vendors. From various customer support services to leasing, purchase or sales inquiries to maintenance and scheduling of visits, you have comprehensively supported all the way.
- Reports and data: We generate a myriad of reports pertinent to critical performance metrics such as First Call Resolution, Abandoned Call Rate and Average Handling Time etc. enabling the clients to understand the performance to alter CRM strategies based on these reports if needed.
- Data Security: We have exceptional data security systems and practices in place ensuring complete security and protection for all types of data you share with us as part of our business agreement before you contract out your real estate cold calling services requirements to us.
- Scalability: As we provide comprehensively scalable services, we as a real estate inbound call center ensure business continuity. Our flexibility to match all your requirements even after your extensive expansion will further ensure exceptional and smooth transition and expansion process without interrupting your existing client base, for sure.
We stay separated from the rest in many ways
- We have an affordable pricing structure for all business categories.
- We offer multi-channel support
- Our company has the robust infrastructure and we use state-of-art technologies.
- We have best practices in place to confirm complete security and confidentiality.
- There is a separate team for quality assurance and work processes monitoring.
Don’t worry about inbound or outbound call center pricing. We offer customized packages, if needed. Serving all types of businesses in every possible way through stellar class of services is our motto.