Outsourcing technical help-desk is no longer looked upon as a short-term cost-cutting tool, in fact now the focus is shifting to long-term competitive gain. By providing effective online support services, PGBS drastically reduces costs of operation while driving for new revenues, improving process efficiency and optimizing the use of resources. With our outsourcing technical support services in India you have the flexibility to concentrate on your core businesses.
We are available 24/7 and are backed by qualified professional engineers having immense technical knowledge and extensive experience in dealing with the most intricate of customer queries. Each executive with us has successfully passed strict selection processes and hence is highly capable.
Post to his selection, the candidate is subjected to minimum a month of training program for developing his customer service skills and refining the technical knowledge he possess. During the training process, he is acquainted with client requirements, features of products, business rules escalation processes, reporting systems and everything involved.
Online technical support services
PGBS in India upgrades and provides your customers with end-to-end technical solutions keeping pace with the ever-changing technology without having a negative impact on the quality of service. We focus on customer care post-sale service. All our hired resources are highly skilled, experienced and certified to provide technical support. They will work for you 24x7x365 and give accurate solutions. We provide daily status report from day one which helps organizations to stay ahead in a highly competitive business environment thus being the most reliable outsourcing partner for you in India.
Our techies at contact center are well versed with latest technologies. Any call coming in for query initially determines the resolution required. This is immediately identified and sorted out. We, an expert call center service provider in India capable of offering flawless help-desk solutions on the phone as our process understanding and the receiving communication signals are crystal clear. Immediate tips and solutions for any problems are shared with the customers without wasting their time. We make sure the customer query is resolved as soon as possible. If the query is intense and time consuming then return troubleshooting tips are resent on the phone.
Our staff in the call center regularly maintains the troubleshooting tips for customers. At frequent intervals customers are also emailed latest updates.
Remote computer dial in assistance
If for some reason, phone customer care system does not resolve your problem then we have the ability to remotely access the customer’s system. Here the help can be provided through both voice & non voice methods by our staff.
Web based issue tracking
Here the customer can submit their technical query into the database. This way they can have a record of actions taken in order to resolve the issue. Our CRM provides for real time updating of data and of queries which come in. All the tickets are maintained & updated regularly & backed up as historical data. We do everything possible to assure that, our outsourcing company in India never makes any client repent.
Our technical helpdesk service provisions
At PGBS, you get complete and comprehensive technical support services, all time round the clock. Regardless of the business segments, we excel in offering matchless class of online technical support. Whatever technical helpdesk, needs you have, we can cater to your requirements excellently with our efficient services and strict processes. Support services we provide cover
- Troubleshooting as well as problem solving
- Assistance for installation
- Assistance for warranty
- Application support
- Support for desktop
- Return authorization
Managed technical support
- Assistance for network
- Remote network and server services
- Assistance for remote infrastructure.
Enterprise technical support
- Resolving issues
- Support for application
- Management of knowledge
- Support for reporting and decision
- Support for software
We provide solutions across various levels including
- Application based queries
- Product related queries
- Software troubleshooting
- Website support
- Remote monitoring and management
- Support for installation
Outsource to PGBS and enjoy underlying benefits
- Our services are completely cost-effective; we charge reasonably
- People with us are trained and experienced in their respective technical support field.
- Our helpdesks stay active 24/7, throughout day and night.
- Our quality is top-notch, in every facet.
- We have streamlined business procedures in place.
- You save a lot of effort, resources and time.
Industries we serve include banking, retail, finance, education, software, ISP’s and more.