For any organization, providing good customer service is one of the most important ways of improving business productivity. However, it is not always possible to maintain effective communication with customers as the companies have to deal with other heavy workloads. By understanding these rising demands, many companies started to outsource their project requirements to reputed call centers like us to manage phone calls to provide comprehensive customer support that suits their various business requirements.
To help you do well in this increasingly competitive environment, Proglobalbusinesssolutions is always available for customer support assistance in order to resolve your customers queries 24/7. If you are interested in saving your valuable time and money, then outsourcing your business process outsourcing(bpo) services overseas including call center services to PGBS is the best bet.
PGBS, in India, has emerged as a productive location to offshore call center services primarily because of its built-in strengths.
Several business giants have been able to minimize costs and enhance operating efficiencies through our professional call center management support. Outsourcing your project’s requirements to a company like us can help you better handle the business realities. PGBS has a highly advanced satellite-based telecommunication network helping in the high-speed transfer of voice and data from all over the world.
An estimate says that you save 30% to 60% on your overall expenditure by outsourcing your answering service requirements to any of the reputed company offering call center support. By outsourcing your requirements to us not only help you to substantially improve the profit margins but also to concentrate on your core business and become more productive with our various multi-channel customer support. We act as your best offshore outsourcing partner to satisfy your customer needs promptly.
Types of call center services provided by us
Inbound Call Center Services
Whether it is a technical concern or an inquiry regarding a new promotional offer you are providing, our experts can deal with your customers perfectly. We can attend calls and respond professionally in regard to event scheduling, claims processing, ticketing, order taking or anything. Our company uses some effective tools for monitoring the quality of inbound call center services which help us to continually provide after-hours answering service support to help you remain live 24/7 and resolve your business queries in timely manner
Outbound Call Center Services
We can initiate calls on behalf of your business and fetch you great results. Making calls to prospects needs mastery over many things and we have over years garnered all the needed qualities. Main activities included in our offerings as a part of outbound call center services are telemarketing, fund-raising calls, conducting surveys, cold calling, appointment setting, updating of contact lists and verifications etc.
We offer complete technical support solutions. No matter how intricate the queries or concerns are, we are equipped with trained professionals engineering who can alleviate your doubts and guide you properly in no time. Staying updated about most advanced technologies, we have different techniques in place for ensuring seamless support to customers.
Disaster Recovery Solutions
Recovering your business from disasters takes time and hence it is imperative to have the right plans in place to be in a safe zone. Our strategic disaster recovery services are committed to ensuring your business continuity in case if any unforeseen unfortunate disaster struck. We optimally implement preventive, detective and corrective measures as a part of our services.
Email & Chat Support
When solutions are to be detailed or when the client stays busy, the best solution is email support as things can be explained elaborately along with needed attachments, links or self-help guides. Also, busy people can read the mail as and when they get time. Chat support is helpful in converting visitors into customers instantaneously. Our team for email and chat support are properly planned and well trained to offer the best support for customers.
Virtual Personal Assistant
Virtual assistance services are yet another provision from PGBS and this avails you an extension of your own workforce just at a different location. Our services include accounting and bookkeeping, appointment scheduling, social media management, market research, event planning, phone management and a lot more.
Multilingual Call Center Services
Speaking in customer’s language has two main benefits: they feel valued and you appear more professional. We have well-trained experts proficient in varied global languages. Only native speakers are hired in our multilingual call center, so that they can connect well with the targets. The languages we cover are English, French, Spanish, Dutch, German, Hungarian, Malay, Polish, Czech Portuguese, Swedish, Italian, Turkish, Hindi, Chinese, Arabic, Japanese, Korean and a lot more.
CATI Market Research
We are specialized in conducting CATI market research services and getting maximum reliable and productive details. Rather than staying blindly adhered to the script given, our experience enables us to go another way round but professionally to make sure that the market research interview ends up as constructive. We offer you everything related starting right from designing of the questionnaire to feedback collection.
Industries we support include
- eCommerce & Retail
A reliable call center services provider in India – PGBS
We know that only satisfied customers ensure enduring business. We have helped hundreds of small businesses and established businesses to gain a foothold in their own niches through our exceptional call center services. Our call center outsourcing services have always enjoyed appreciation and you may read about the same in customer testimonials section. Every project had been a learning experience for us and we have compiled some case studies for your perusal to have an understanding regarding how things work with us. We maintain transparency and keep our customers comfortable with our cost-effective customer care support services.
Business Benefits of outsourcing call center projects to PGBS
Our call center services offer excellent phone management solutions for both inbound and outbound campaigns for different businesses. This means we are responsible for answering as well as making phone calls to prospective customers. As the requirements of a company might differ from the other, we offer customized call center pricing structure depending upon the needs of the clients and type of operation needed. Our call centers use automated call distribution system for virtual queuing of incoming calls. This ensures your customer queries are answered promptly without any delay.
Regular training and support provided to our call center agents to enhance their productivity and overall key performance. We also focus on efficient customer relationship program to retain a loyal customer base and also attract new leads to generate more sales.
- Cost effective pricing: We provide our customers with cost-effective pricing models like tiered pricing, pay by minute and pay per call answering services while assuring high-quality outcomes.
- Increased bottom-lines of profit: Our virtual call center services can help organizations to increase their overall sales and profits by promoting client satisfaction through enhanced business performance.
- Save on resources: We can help various businesses to save money as well as human resources by reducing their operational costs and avoiding the stress to hire and train multiple staffs.
- Access to specialized skills: Our workforce possesses the required skill sets and knowledge on the respective domains for offering impeccable outcomes to our clients while meeting the industry standards.
- Quality execution delivery in remarkable time: We provide 100% quality assurance on the services we offer and make sure that we deliver outstanding solutions to our customers in the desired time as expected.
- Bilingual executives: We are one of the best answering service companies in India with the team of experienced bilingual agents who can effectively communicate with various customers to deliver the results as per their needs.
- An advanced call monitoring system: With advanced call monitoring, we assure that our customers receive the needed assistance from our team while providing a learning environment for our support staff.
- Uninterrupted call recording technology: Our advanced call center technology includes uninterrupted call recording which allows business managers to review employee performance and improve customer service.
- 24*7 phone answering support: Our after-hours answering service ensures that we offer the needed assistance to our customers round the clock so that they can reach out to us at any time they want.
- Dedicated agents for custom call center projects: We ensure that our agents follow the best call center metrics to optimize their time as well as their performance for offering efficient customer service to deliver the projects.
PGBS, among the top call center outsourcing companies in India provides comprehensive 24/7 call center services for small as well as large businesses across the globe to fulfill their customer support requirements.
“Our company wanted to set up new call centers to provide continuous support to the client base on our new product. PGBS complemented our efforts optimally by providing us with call center support equipped with contemporary communicational technologies manned by efficient staff.”
“Our team was in urgent need of affordable call answering services else we ran the risk of losing a significant market segment. PGBS’s timely intervention in the form of cost-efficient services helped us retain our business’s profitability. The team is very professional and qualified. Thanks for the great job done.”