Bulgarian Speaking Call Center Services

ProGlobalBusinessSolutions is here to make it easier to connect with your Bulgarian-speaking customers. We offer professional and affordable call center services in multiple languages, including Bulgarian. If you have business in Bulgaria, the PGBS multilingual call agents can assist you in building a strong connection with your customers in their native language, regardless of where you are located.

Having a Bulgarian-speaking call center is vital if you want to grow in the local Bulgarian market. Our multilingual call center staff are fluent in the Bulgarian language and are quite familiar with the native culture. Therefore, they can quickly connect with the local population and skillfully assist you in your customer service.

Our Bulgarian speaking call center services

PGBS is a full-fledged multilingual call center and we strive to support your customers in different ways; in the language of their preference. We have some of the best multilingual customer support agents who have extensive experience dealing with over-the-phone customer service. We’re fully committed to representing you in the best way and providing your Bulgarian-speaking customers with the best support. To this end, we regularly put our staff through training so they stay up-to-date on the latest trends, etiquette, and best practices.

When you choose to partner with PGBS multilingual call centers, you can expect to get these customer support services:

Inbound call support

Our call agents will take all incoming calls from your Bulgarian-speaking customers. PGBS staff are skilled at handling calls coming in from your customers, be it for questions, complaints, taking orders, making reservations, gathering information, etc. Our agents are the best in the business, and you can rely on them 100%. 

Outbound customer support

PGBS call center staff are also quite skilled at outgoing call services, making us the complete package for your customer support needs. On your behalf, our agents will make sales calls, generate leads, conduct surveys, schedule appointments, etc., so you can grow your business in the Bulgarian market. As a multilingual call center, we’re more than capable of connecting with the local population to produce leads and convert them, promote your products/services, collect feedback, and so on. 

Live chat support

Live chat support is indispensable when you run a website for your company. We at PGBS will ensure that there is always someone to answer chats coming in from customers. With chat support you can quickly respond to customer queries, orders, or complaints when they come in. All our chat support staff have been trained in chat interactions so they can expertly deal with your customers. They’re completely capable of handling live conversations and promptly solving issues for better satisfaction. 

24/7 helpdesk

PGBS call agents are available 24/7, which is ideal if you want to provide customer support 24 hours a day. They’ll be available to take your customers’ calls whether it’s a holiday or in the odd hours of the day. Our trained staff are always on standby to handle any phone answering task. All our call agents are skilled with the best phone etiquette and are skilled at putting agitated callers at ease. 

Email support

As part of our customer support service, we also assist you in responding to and sending emails on your behalf. Our customer support executives are proficient in offering professional email support in Bulgarian to your customers.

Technical support

Our call center staff are also capable of providing technical support to your customers. It’ll give them the assistance needed to deal with any issues they have with their purchased electronic gadgets. Our call staff are proficient enough to understand your customers’ problems and guide them to the solution. Also, they are available (24/7 service), so your customers can get connected with someone at any time of the day.

CATI market research

To make any product/service/business launch successful, you need a thorough insight into the market you are entering. Our call center agents are also trained to do market research using the computer-assisted telephone interview (or CATI) method. Count on us for clear and accurate market insights for successful business growth.

Omnichannel support

Become more accessible to customers by using omnichannel customer support. Connect with them or let them contact you through whatever means are effective for them. Our call center and staff are well-equipped to handle customer communications on various platforms and respond to the incoming messages in a timely manner. They’re trained in different levels of etiquette and are capable of providing the best online support.

Advantages of choosing our Bulgarian (български) call center services:

1. Our services are available 24/7
2. Omnichannel support 
3. We’ll help you grow in the Bulgarian market
4. Improved customer satisfaction levels
5. Competitive and affordable prices
6. Dedicated all center staff
7. Access to the latest call support tools and techniques

Reliable Bulgarian Call Center Support

Give your customers the best services and watch your business reach never-seen-before levels!