PGBS excels in offering Malay speaking call center services for diverse businesses to facilitate their expansion and enhance business revenues and outreach in Malaysia. Our trained and affable professionals convincingly pave the way for any business to strike new strategic alliances in the desired market space.

We help businesses in

  • Offering excellent customer support in the local dialect of the native area
  • Communicating with foreign clients in their own accents and colloquial styles
  • Fluently decipher and dispatch promotional and advertisement media to highlight services
  • Gaining a definitive competitive edge in the foreign market by building a loyal customer base

PGBS’s Bahasa Malay call center can be customized in alignment with your exact needs.

Expand your customer base in foreign locations with PGBS’s multilingual support

The wave of globalization has swept almost all nations across the world. Rapid industrialization and the resultant surge in demand for products and services of prospering economies like Malaysia offer your business ample opportunities to flourish.

Wait!! Are you missing the chance because of linguistic barriers?

Don’t worry!! PGBS will guarantee you to get out of this issue.

Our native Malay speaking call center would help your business make its distinctive identity among niche customers who are willing to invest in your brand’s products or services.

PGBS BPO Centers would help you bridge the language rift with prospects from Malaysia with strategic support tailored to meet your business’s peculiar needs.

PGBS caters to all nations including Malaysia where other BPOs haven’t ventured out yet. Even for countries which are served by other BPOs, our call center support would stand out due to its intuitive professional touch which raises your brand’s credibility among potential customers swiftly.

Services offered by our Malaysian customer care support centers

PGBS operated call centers are manned by professionals who are thoroughly acquainted with your business and its offerings. This helps them describe your services in a convincing manner to Malaysian prospects which make ideas resonate with leads optimally for driving better conversions.

PGBS gives recognition to your business in any foreign land and render it competitive over niche adversaries.

List of our call center customer support services include:

  • Malay customer service in the foreign destination of your choice
  • Different levels of Malay technical support to help you stabilize your business
  • Cross domain and cross functional sales related support in Malay to boost acceptance of your products/ services
  • Telemarketing support to reach out to each lead in your database over phone or email
  • Back office support in Malaysian language
  • Email support, live chat, IVR support, call answers in Malay dial ect
  • Sales order management
  • Liaising with prospective business stakeholders and convincing them of your business’s potential
  • Leveraging your brand’s reputation for retaining customers
  • Optimizing on your sale offers, discounts etc. to motivate more locals to subscribe to your brand’s services
  • Improving your brand’s exposure by inspiring loyal customers to trigger word of mouth promotion
  • Social media management in the Malay language for all prominent social platforms
  • Conducting market surveys to learn more about temperaments of leads, market sentiments and customer needs
  • Creating awareness about your brand
  • Reputation Management for your brand and eliminating negative reviews and feedbacks
  • Monitoring frauds and launching investigations

PGBS offer comprehensive and holistic support to cater to all your business related needs in Malaysian locations. We assure exponential growth in sales and profits for your business within the shortest span with our multi-lingual centers offering strategic BPO solutions.

Why Choose PGBS?

Entrust your complete Malaysia call center outsourcing related needs to us and stay confident.

Some of the incentives for relying on us include:

  • Round the clock customer support
  • Internationally acclaimed service standards
  • Adherence to committed quality, targets and timelines
  • Telemarketing services offered by native speakers
  • Multilingual BPO service based in the country of your choice
  • Experience of more than two decades
  • Professional representatives well versed with the customs, accents and preferences of prospects
  • Cross functional services across multiple industry verticals
  • Dedicated project manager and agents available
  • Cost competitive hiring module
  • Scalable services that can be ratcheted up or down based on your needs
  • Aligned with your budget

Industries we support include

  • Telecommunication
  • Automotive
  • Food

Turbocharge your business prospects in Malaysia with our professionalmultilingual support solutions. PGBS would always be on your side at your brand’s inflection point.

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Other Languages We Support

  • Dutch
  • Norwegian
  • Swedish
  • Swiss
  • Finnish
  • Danish
  • Lithuanian
  • Estonian
  • Latvian
  • Turkish
  • Hungarian
  • Czech
  • Bulgarian
  • Polish
  • Chinese
  • Arabic
  • Hindi