In today’s competitive business environment, it has become a necessity for many organizations to offer multilingual customer services for establishing a reputable position in the global market. Being able to communicate in the native language is one of the best ways to quickly connect with the audience and enable them to properly express their issues. Therefore, with more than 20 years of experience in the desired field, PGBS has been offering quality solutions with its multilingual phone answering service over the border to serve every needs of the client.
At PGBS, we hire the best customer care representatives, who are fluent in reading, speaking, writing, or interpreting multiple languages to provide an improved caller experience. In addition to this, we also have virtual receptionists who can take calls or record messages on the behalf of our associates to immediately address the common issues of clients. As a whole, our services can help clients to globally expand their businesses across different states and countries while achieving maximum efficiency, improved sales, and increased customer satisfaction.
Our Services Include
Order Taking Answering
We help customers by providing them the desired information to thoroughly understand the client’s product or service before placing an order.
We have experts who can deliver world-class technical support, thereby allowing users to address their product or service-related issues with ease.
Our services help healthcare professionals to solve patient’s queries, schedule appointments, notify doctors or nurses during an emergency, etc.
After Hours Business Answering
We employ dedicated staff to answer customer calls during or after business hours for enhancing their experience by being available for 24 hours and 7 days a week.
Small Business Answering
Our services are tailored to meet the requirements of the small scale businesses by answering all their calls with considerate expertise, care, and sensibility.
We help companies deliver efficient customer service to their existing customers by offering the desired assistance with their inquiry or service request.
Live Receptionist Answering
We help companies to become flexible and versatile in handling any number of calls regardless of the size through our professional live receptionist services.
Cross-selling and Upselling
Our professionals have tremendous expertise in performing cross-selling and upselling operations, thereby helping businesses in exploring new markets.
Financial Business Answering
In this service, we provide the required assistance to the companies to overcome their financial problems and take their business to the next level.
Investment Business Answering
We specialize in handling large volume calls from various firms or customers to help them with their investment decisions for growing their business.
We have professionals who have deep knowledge of techniques to derive market data that helps businesses with insights to explore new markets.
Business Continuity Planning (BCP)
Our dedicated staff devises customized continuity plans for the companies to keep their businesses moving during an emergency or event of failure.
Fluency in Multiple Languages
Key Benefits of using our Multilingual Phone Answering Service
- Our call center staff are talented and highly trained to achieve proficiency in covering the client’s needs and expectations.
- Our call center never compromises on work quality even though our services are offered at an affordable rate.
- We take full responsibility to solve the client’s problem without any delay by offering our services 24/7 throughout the year.
- We come up with the best strategies to overcome the pressure and deal with each of our customer issues without fail.
- We employ advanced contact center infrastructure and latest technology to ensure dynamic and fast-paced client interaction.
- Our services are customized to the caller’s time zone so that we can assure uninterrupted and seamless communication.
Partnering with PGBS can guarantee that your business will always receive exceptional outcomes that can help you thrive in the global marketplace. No matter what language your callers speak or which country they belong to, we will make sure that our dedicated phone answering service will resolve all their issues while developing trust for your business. Apart from that, our bilingual answering services are also the best in the industry that can offer numerous advantages for your business operations. Therefore, wait no more and hire our services to increase positive customer experiences and sales revenue.