Multilingual call center support bridges the communication barriers between business and customers, resulting in improving customer satisfaction levels and improving operational efficiency.
ProGlobalBusinessSolutions, with over 13 years of BPO industry experience, helps businesses expand their global customer base and improve customer satisfaction through multilingual call center services. Our call center is staffed with trained, native-speaking agents offering 24/7 customer support in over 28+ languages. By stringently following the SLA and through structured performance monitoring, we improve customer experience and customer satisfaction levels.
Our team of customer support agents is backed by diverse industry experience, spanning real estate, eCommerce, healthcare, finance, travel, etc., letting us deliver consistent and policy-compliant customer interactions. They are trained to ensure the best outsourcing service quality and operational consistency at all times.
List of Languages We Provide Support in Our Multilingual Call Center
We provide multilingual customer support in European, Asian, Middle Eastern, and global languages, helping businesses serve international customers effectively.
- Latvian
- Turkish
- Hungarian
- Vietnamese
- Czech
- Bulgarian
- Korean
Are you looking for any other specific language which we did not list above? Ask Us Now.
Multilingual call center services we offer
In our multilingual call center company, we are focused on giving you quality, tailor-made contact center support to meet your specific business needs at the most competitive prices if you are targeting customers from specific parts of the world. Some of the dedicated BPO solutions that we offer in our multilingual call center are
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Inbound Customer Support
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eMail Support
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Phone Answering Support
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Outbound Customer Support
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Live Chat Support
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Social Media Support
Telemarketing Support
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Technical Support
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CATI Services
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Virtual Assistants
Industries We Support with Multilingual Call Center Services
Our multilingual call center services are designed to support a diverse range of businesses by enabling customer interactions specific to the region and consistent service delivery. Below is a brief list of industries we support:
- eCommerce and retail: We handle order support, returns and post-purchase queries in any language.
- Healthcare: Appointment scheduling and patient support with complete language accuracy.
- Finance and fintech: Compliance-focused account inquiries and transaction support.
- Real estate: Cross-region buyer and tenant communication.
- Travel and hospitality: Reservation support and customer assistance regardless of time zones
Why businesses outsource multilingual call center services to PGBS
Businesses seeking to expand into global markets need multilingual customer support that balances language accuracy, service quality and cost efficiency. At PGBS, we deliver multilingual call center services through trained native-language agents, SLA-driven workflows and scalable support models, which aid organizations in improving customer experience while controlling operational costs.
- SLA Adherence: Our team follows clearly defined service level agreements (SLAs) in all engagements for faster query resolutions, improved response times and predictable service performance.
- Quality Monitoring & Agent Training: Structured call monitoring and performance evaluations help with strong quality assurance. We continuously train agents regarding language proficiency and client-specific SOPs to improve consistency and compliance.
- 24/7 CX Answering Support: We provide after-hours answering support for uninterrupted customer interactions, even during weekends and holidays, helping improve first call resolution (FCR) and customer satisfaction (CSAT) across markets.
- Advanced and Contemporary Technology: We use modern communication systems to help provide reliable, secure and efficient multi-channel customer support. We also offer remote call monitoring for real-time quality control and performance insights.
- Scalable Team: Our multilingual call center services are designed to scale easily, based on your changing project requirements, allowing businesses to add languages, agents or coverage hours.
- Cost Competitive Services: Our offshore delivery model enables cost-efficient support while maintaining service quality. Flexible engagement models and smooth transition processes also help operational continuity throughout the project lifecycle.
Industries we support
Telecommunication
Automotive
Travel
Finance
Education
Utilities
Frequently Asked Questions (FAQ’s)
Well, there is no fixed number. It depends on multiple factors including the industry-type, the level of product/service sophistication, and a company’s sales process. It would also depend on whether you are engaging employees to do inbound calling or outbound calling. When low-end outbound calls are involved, as many as 15 calls per hour can be made whereas in case of high-end outbound calls, just 2 calls per hour may be accommodated. For inbound calls as well, the same theory holds good. For example, if an executive need to handle simple tasks such as resetting of passwords, he may handle 10 calls every hour. On the other hand, if he /she needs to address inquiries related to 401K mutual fund, he/she might end up handling just 2 calls per hour.
PGBS puts strong emphasis on delivering the highest level of customer service. We appoint executives who can communicate with you in your preferred languages. We also have teams of call center executives who are specially trained to deliver customer support in more than 28+ international languages. Our multilingual customer support service is what sets us apart from the crowd.
Yes. Definitely. We follow a transparent approach in all our operations. We maintain call log reports and share them with our clients on a weekly basis. We also keep every call recorded for quality-check and improvement purpose and to determine the training needs of our employees. So, we can readily hand over the call recordings to our clients whenever they demand.
Data security is one of our critical policies and sincere commitments. We have a strong data security infrastructure in place, which helps us to safeguard our clients’ confidential information at all costs. We have never suffered any data breach incident, so you can remain confident about the fact that your data is always safe in our hands.
No. Certainly not. You can hire even one agent to serve your customers. We have the capacity to serve you with big teams as well. Let us know what your requirements are, and we would be happy to assign you the required number of executives.
We accept all major credit and debit cards. We also accept payments through PayPal, NetBanking, Skrill, etc.
No, we won’t provide interpreter services.
Client Testimonials
“My organization had been expanding to offshore and nearshore locations, and we were interested in providing call center services for engaging with prospects in their native dialects. We were uncertain about the best firm for outsourcing call centers overseas and relied on PGBS. PGBS surpassed our expectations with best-in-class support, technological expedients, and an efficient team.”
“We were actively searching for a call center company that would offer continuous support to answer in Spanish language. We had tried a few foreign call center firms, but the professionals’ tone and accent were not compatible with Spanish native speakers. This was taking its toll on our business’s prospects. However, PGBS bailed us out of this predicament by offering native Spanish answering agents”
“Exceptional diverse language support provided by PGBS. Highly commendable. Thank you guys!”
“Awesome support people. I feel that your multilingual service is one of the best in the market. Keep up the good work!”
