Are you ready to lose your potential customers just because your employees cannot speak your customer’s language? PGBS helps you to increase your customer base and provide maximum customer satisfaction by providing bilingual and multilingual call center services through our experienced call center agents who are able to speak your customer’s language.
Outsource Multilingual Call Center Services to PGBS
We among the professional multilingual call centers in India provides support in various languages such as English, Spanish, French, German, Portuguese, Italian, Dutch and other difficult European languages like Norwegian, Swedish, Swiss, Finnish, Danish, Lithuanian, Estonian, Latvian, Turkish, Hungarian, Czech, Bulgarian and Polish. We, professional Indian company also provide multilingual customer support in Chinese, Arabic, Hindi, Korean and Japanese as well.
Are you looking for any other specific language which we did not list above? Ask Us Now.
We provide multilingual customer support for
Our outsourcing service delivery partner centers also help us in providing your customers with their desired language support at cost-effective pricing.
At PGBS, we understand the complexity and diverse needs your business requires in serving a global customer. Our expert’s diverse experience in multilingual niche and educational background creates a collective pool of talents who are always ready to answer all your multilingual calls 24/7 on your behalf, maintaining any protocol as per your organization’s policy.
Also, deploying bilingual call centers is logical because though English is a dominant language in which most organizations work but it is not the predominant language. For example, many U.S. organizations require bilingual staff for speaking both Spanish and English. This is because 13% of the U.S. population is Hispanic, of which 90% claim Spanish as their first language, with majority preferring to speak Spanish instead of English. Hence we are focused to give you quality wise the best tailor-made Spanish speaking call center solutions to meet your specific business needs with the most competitive prices ever.
Benefits of outsourcing to our multilingual call center
The challenge for all companies is to find new customer-centric native language solutions in India to stay ahead of the competition by offering an extended range of languages and at the same time while keeping cost reasonable. We have a considerable number of expert call center agents who are proficient in foreign languages other than English.
Our call center helps to boost your business across the globe by cutting the cost of expensive operations. We provide multi-channel customer support and make sure that your customers from across the globe are heard and supported on time. Some of the major benefits are
- Professionally Interacting Call Center Agents: Bilingual call center agents deployed by us possess the strategic blend of communicational skill, experience, in-depth understanding of services, and technical awareness needed to cater to all kind of customer related needs.
- Comprehensive Technical Support: Our analytics and market temperament evaluation tools are sophisticated which provide us with the needed insights required to offer you the competitive edge over contemporaries. We quickly adapt to changing demands of the profession and cover entire niche market for clients. Our team manages clients’ accounts proficiently and offers remote call monitoring for added advantage.
- Extensive Experience: We at PGBS believe in delivering best multilingual customer support vendors can count on to expand the outreach of their businesses. Our exhaustive experience comes good in providing conclusive solutions to various customer needs for diverse industry verticals.
- Round the clock Support: Our 24/7 answering services can be leveraged by clients all-round the year. This implies that your customers’ queries would be handled even during vacations or on weekends uninterruptedly.
- Advanced and Contemporary Technology: At PGBS, we have always used the latest and advanced data and voice communication systems which relies on high speed and high bandwidth internet connection. This facilitates us to offer swift and dependable services throughout the year.
- Best in Class Services: We offer superlative customer support services by following proven quality assurance process inspired by internationally accepted standards.
- Optimum Customer Satisfaction: We offer extensive training to enhance the specialized communicational skills of our inbound support agents. Customers’ problems are attended to on priority basis and queries are answered without delay. This assures of best experience to customers whose increasing satisfaction index helps you to retain them and enhance their loyalties towards your company.
- Cost competitive service: With the cost-efficient support of PGBS, you can reduce the expenditure on customer care significantly. This would impact your business bottom line favorably.
Industries we support include
- eCommerce & Retail
Global Customer Support Solutions
As a well known multilingual call center outsourcing company in India, we have clients across the various parts of the globe including USA, UK, Australia, Canada, Dubai, France, Germany, Italy, Spain, Sweden, South Africa, Saudi Arabia, Malaysia, Singapore, etc.
“My organization had been expanding to offshore locations and we were interested in providing call center services for engaging with prospects in their native dialects. We were uncertain about the best firm for outsourcing call centers overseas and relied on PGBS. PGBS surpassed our expectations with best in class support, technological expedients, and efficient team.”
“ We were actively searching for a company that would offer answering service in Spanish. We had tried a few firms but the professionals’ tone and accent were not compatible with Spanish native speakers. This was taking its toll on our business’s prospects. However, PGBS bailed us out of this predicament by offering native Spanish answering agents.”