Are you ready to lose your potential customers just because your employees cannot speak your customer’s language? PGBS helps you to increase your customer base and provide maximum customer satisfaction by providing bilingual and multilingual call center services through our experienced bilingual call center agents who are able to speak your customer’s language.
Demand for Multilingual Call Centers
With the expansion in business process outsourcing of European Union and a lot of east European countries, need of offshore outsourcing of multilingual customer services to a country like India is increased because of the cost-effectiveness as well as time zone advantage. Hence India is considered, one of the favorite destinations for various global industries. According to the recent reports, there is a surge in demand for German, French, Spanish, Scandinavian, Cantonese and Mandarin Chinese languages in the BPO sector.
Outsource Multilingual Call Center Services to PGBS
We among the professional multilingual call centers in India provides support in various languages such as English, Spanish, French, German, Portuguese, Italian, Dutch and other difficult European languages like Norwegian, Swedish, Swiss, Finnish, Danish, Lithuanian, Estonian, Latvian, Turkish, Hungarian, Czech, Bulgarian and Polish. We, professional Indian company also provide multilingual customer support in Chinese, Arabic, Hindi, Malay, Korean, Hokkien, Hainanese, Cantonese, Hakka, Teochew, Mandarin and Japanese as well.
Are you looking for any other specific language which we did not list above?
Our contact center outsourcing vendors in Philippines, Malaysia, Serbia, Uruguay, USA, Canada, UAE etc… also help us in providing your customers with their desired language support at cost-effective pricing.
At PGBS, we understand the complexity and diverse needs of your business requirements in serving a global customer be it in Spanish, French or German. Our expert’s diverse experience in multilingual niche and educational background creates a collective pool of knowledge and talent and they are always ready to answer all your customer queries 24/7 on your behalf, maintaining any protocol as per your organization’s policy.
Also, deploying a bilingual call center solution is logical because though English is a dominant language in which most organizations work but it is not the predominant language. For example, many U.S. organizations require bilingual staff for speaking both Spanish and English. This is because 13% of the U.S. population is Hispanic, of which 90% claim Spanish as their first language, with the majority preferring to speak Spanish instead of English. Hence we are focused to give you quality wise the best tailor-made bilingual call center solutions to meet your specific business needs with the most competitive prices ever.
Our multilingual call center services include
- Live Chat support inclusive of order management, retention, tech support etc
- E-mail Support inclusive of tech support, subscription, order taking, etc…
- Phone Support inclusive of inbound customer care and upselling, tech support, outbound sales and telemarketing
Check our case study on multilingual telemarketing services for an Australian Hardware Firm.
Benefits of outsourcing multilingual voice support to PGBS
We have a considerable number of expert call center agents who are proficient in speaking foreign languages other than English for providing top class multilingual answering services. Experienced call center manager will be assigned to each campaign to ensure that your call center project is in safer hands.
From Inbound customer support to outbound customer support, from lead generation to telemarketing services we provide seamless multi-channel support and make sure that your global customers are heard and supported on time in their native languages.
We provide real-time call monitoring and KPI reports. We have the top class latest technology and infrastructure in our call center with complete data security.
The challenge for all companies is to find new customer centric native language solutions in India to stay ahead of the competition by offering an extended range of languages and at the same time while keeping cost reasonable.
Outsource multilingual call center services to us in India and enjoy quality call center support services with maximum return on your investment and also greatly reduce your expenditure.